Customer Programme Leader (14 month FTC)

Job Description Summary

We currently have an exciting opportunity to join our Civil Portfolio Programs Team as a Customer Program Leader.

This is a fixed term maternity cover (14 months) role working as part of the programmes team reporting directly to the Senior Program Manager to support one of our Civil Programs.

In this role you will foster a "one team" approach to customer satisfaction and will lead a cross-functional team to deliver specific packages of work which support program deliverables, advocating for strong project governance, whilst driving opportunities to maintain or improve the business case.

Job Description

Roles and Responsibilities

• Support Production Readiness Reviews and smooth transition from NPI to Sustainment.

• Manage the planning of spares for EIS including IP Spares, Spares and spare parts for repairs.

• Manage the development of 777x ELMS Component Maintenance Publications.

• Support the generation and approval of 777x ELMS Spares pricing

• Ensure DDA is in place in advance of EIS.

• Agree RSPL with Boeing

• Deliver SDRL milestones are met and delivered to plan.

• Develop a strategy to deliver commercial aircraft training ahead of EIS

• Ensure AOG inventory is supplied globally in advance of EIS

• Set up repair capability at LHT for 777x ELMS and BUG and BUC

• Develop a process for the management of 777x ELMS repairs with LHT

• Develop a process for the management of BUG and BUC repairs with LHT to be co-ordinated through GE Cheltenham

• Support to manage the repairs, retrofits and rework through the business.

• Work across the matrix, other GE sites, Suppliers and Customers as required

• Support and implement the product-line strategy

• Monitor's production of units from the factory removing any barriers as needed and driving to meet on time delivery for the customer and GE

• Management of any financial disputes - seeking resolution to delayed payment, and putting in longer term corrective action where appropriate

• Lead the cross functional team to ensure program success - achieving business objectives, delivering against milestones and deliverables and ensuring the continuity of the business case

• Ensure clarity of flow-down and tasking within the wider organisations to ensure that the customer order expectations are clear in terms of scope, schedule and quality.

• Understand the business case and cost baseline to communicate and drive satisfaction of required targets such as recurring product cost and non-recurring development costs

• Establishes Standard Work and Daily Management, applying FlightDeck principles and best practice, to ensure delivery of Contractual obligations, export/regulatory compliance, company policies & processes and business requirements

• Ensure Key Performance Indicators (KPI) and Statement of Work (SOW) are established , maintained, monitored, delivered, and reported

• Organise and attend meetings and conference calls between customers and GE for any resolutions about unit operations, technical issues and/or business discussions.

Qualifications / Requirements

• Strong experience of customer management and aftermarket standup, capability and readiness

• Knowledge of program management disciplines including managing and forecasting budgets, schedules, and financial analysis; managing and negotiating contracts with demonstrable commercial experience

• Proven history of fostering teamwork and collaboration across multiple functional areas in competing priorities

Desired Characteristics

• Analytical thinking and commercial experience to execute policy/strategy.

• Knowledge of international import/export requirements in a highly regulated sector.

• Lean / Six Sigma knowledge / experience

• Experience working in an electronics design/manufacturing organisation.

• Experience with ORACLE business systems

• Experience with SalesForce.Com business systems

• Commercial/Contractual Negotiation experience.

Flexible Working

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

Total Reward

At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

• Pension
• Bonus
• Life Assurance
• Group income protection
• Private medical cover

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

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Additional Information

Compensation Grade

LPB1

Relocation Assistance Provided: No