Customer Service Apprentice - Manchester

Summary

A fantastic opportunity to join a vibrant company that is undergoing rapid expansion. The work is varied, from assisting other members of the team, dealing with various client matters to completing various administrative functions.

We are seeking an enthusiastic Office Administrator to support the current UK business development team.

Wage

£18,000 a year

Training course

Customer service specialist (level 3)

Hours

Monday - Friday, 9.00am - 6.00pm

40 hours a week

Start date

Monday 10 August 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Duties:

• Managing booking of appointments of applicants within your campus location
• Supporting applicants queries both over the phone and via email
• Actively involved in assisting the team for achieving the student recruitment target for each intake.
• Analysing customer feedback data to determine whether customers are satisfied with company products and services.
  Supporting the programme management team members to maximise the enrolment.
• Responding to enquiries over email
• Supporting the team members to maximise the enrolment.
• Communicate effectively with applicants and internal team members
• Consistently provide a quality customer experience to applicants
• Manage agendas for business development team within the campus
• Create and update records and databases with personnel, financial and other data
• Analyse data from assessments
• Assist colleagues whenever necessary

Where you'll work

Global Banking School, 4 Universal Square, Devonshire Street North
Manchester
M12 6JH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

METAGEDU APPRENTICESHIPS LTD

Training course

Customer service specialist (level 3)

What you'll learn

Course contents

• Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
• Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
• Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
• Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
• Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
• Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
• Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
• Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
• Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
• Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
• Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
• Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
• Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
• Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
• Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
• Service Improvement: Make recommendations based on your findings to enable improvement
• Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills