Resident Engagement Officer

We are currently looking for an experienced Resident Engagement Officer to support the establishment and delivery of a new resident governance framework. This Resident Engagement Officer role will focus on creating and embedding five Housing Management Boards, ensuring residents play a meaningful role in shaping, scrutinising and improving housing services.

The successful candidate will lead the development of the boards, establish governance arrangements, coordinate training programmes and work closely with residents and housing services to embed effective resident scrutiny. This Resident Engagement Officer position would suit someone with extensive experience in resident engagement, tenant participation or housing governance.

The Role
- Establishing five Housing Management Boards and embedding effective governance arrangements.
- Drafting Terms of Reference, Codes of Conduct and Confidentiality Agreements.
- Developing work programmes to support effective resident scrutiny.
- Coordinating board meetings and ensuring appropriate administrative support.
- Developing and commissioning induction and training programmes for board members.
- Working with housing services to ensure boards receive the information required to scrutinise service delivery.
- Producing reports, recommendations and updates arising from board activity.
- Supporting residents to influence service design and delivery through meaningful engagement.
- Using resident insight to inform service improvements and organisational decision-making.
- Working with internal teams, resident representatives and external organisations to support the resident engagement programme.

Key Requirements
- Previous experience working within resident engagement, tenant participation or housing governance.
- Experience establishing or supporting resident panels, boards or scrutiny groups.
- Experience developing governance documents, including Terms of Reference and Codes of Conduct.
- Experience designing and delivering resident engagement or training programmes.
- Experience using customer insight and resident feedback to improve housing services.
- Experience producing reports and recommendations for senior stakeholders.
- Knowledge of resident involvement, consumer standards and social housing governance.
- Experience working within a social housing or local authority environment.

What You Need to Do Now
If you are interested in this Resident Engagement Officer role and meet the criteria above, please click APPLY NOW and send us your CV.

If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion.

Footnote
If you feel that this Resident Engagement Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Resident Engagement Officers, Tenant Participation Officers, Housing Governance Officers and Resident Involvement roles across the UK and would be pleased to speak with you confidentially.
Even if you are currently satisfied in your role, we welcome calls from housing engagement professionals looking to build future connections.
For more information, call Zubair at Carrington West on View phone number on carringtonwest.com.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.