IT Support Apprentice

Summary

We are seeking an enthusiastic and motivated IT Support Apprentice to join our growing IT & Security function. 
This is an exciting opportunity for someone looking to start a career in IT, Cyber Security and Cloud Technologies while studying towards the Information Communications Technician Level 3 Apprenticeship. 

Wage

Competitive

Competitive wage offered

Training course

Information communications technician (level 3)

Hours

Monday - Friday

37 hours 30 minutes a week

Start date

Monday 9 November 2026

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

End User Support 

• Provide first-line technical support to employees.
• Diagnose and resolve hardware, software and connectivity issues.
• Assist users both remotely and in person.
• Escalate complex issues where required. 

Device Management 

• Prepare and deploy laptops and other endpoint devices.
• Assist with Microsoft Intune device management.
• Support device onboarding and configuration processes.
• Maintain IT asset records and inventory systems. 

Microsoft 365 Administration 

• Assist with user account creation and onboarding.
• Support Microsoft 365 applications and services.
• Help maintain user access and permissions.
• Assist with licence management activities. 

Cyber Security Support 

• Support security awareness initiatives.
• Assist with endpoint security monitoring.
• Help investigate and document security incidents.
• Assist with compliance and audit activities. 

Infrastructure Support 

• Support networking, wireless and internet connectivity troubleshooting.
• Assist with hardware upgrades and equipment installations.
• Help maintain meeting room technology and office IT equipment. 

Documentation & Continuous Improvement 

• Create and maintain IT documentation and knowledge base articles.
• Record incidents, actions and resolutions accurately.
• Contribute ideas for process improvement and automation. 
  Support technology projects as part of the wider IT roadmap. 

Where you'll work

5 Imperial Square
Cheltenham
GL50 1QB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Information communications technician (level 3)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Expected duration: 17 months 
Apprenticeship level: Level 3 
Programme: Information Communications Technician 
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician qualification. 
The training covers the following core occupational duties: 

 

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C)
• Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Initiative

Other requirements

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.  

Eligibility  
You must meet the following eligibility criteria to apply for the role: 

• Have been a UK/EEA resident for the last 3 years 
• Hold valid residency status 
• Have the right to work in the UK