Assistant Front Office Manager

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

The Edinburgh Grand, part of Marriott’s prestigious Luxury Collection, is located in the heart of Edinburgh’s New Town. Housed in a beautifully restored former Royal Bank of Scotland, it offers elegant apartments and suites, combining historic architecture with modern luxury. Guests enjoy exceptional dining, stylish social spaces, and world-class service. As Scotland’s first Luxury Collection hotel, we’re proud to deliver an unforgettable guest experience with a strong sense of place and heritage.

Our Benefits

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF AN ASSISTANT FRONT OFFICE MANAGER AT OUR HOTEL

What You'll Be Doing..

• Support the Front Office Manager in leading the front office team to deliver exceptional guest experiences, ensuring every guest feels welcomed, valued, and cared for throughout their stay.
• Assist in overseeing the day-to-day operation of the front desk, ensuring efficient check-in and check-out procedures, accurate room allocations, and seamless billing processes.
• Act as a key point of contact for guests, responding promptly and professionally to enquiries, requests, and concerns to maintain high levels of guest satisfaction.
• Supervise front office team members during shifts, providing guidance, support, and coaching to ensure service standards are consistently achieved.
• Assist with recruitment, onboarding, training, and development of front office colleagues, helping to foster a positive and collaborative working environment.
• Support the management of guest feedback and complaints, resolving issues efficiently and escalating where necessary to ensure positive outcomes.
• Work closely with housekeeping, maintenance, reservations, food & beverage, and other departments to ensure smooth hotel operations and an exceptional guest journey.
• Assist with managing departmental budgets, monitoring expenses, overseeing cash handling procedures, and ensuring compliance with financial controls and company policies.
• Prepare and review occupancy reports, guest statistics, and operational data, providing insights and recommendations to support business performance.
• Drive revenue opportunities by encouraging room upgrades, promoting hotel services, and supporting the achievement of departmental sales and upselling targets.
• Ensure all front office operations comply with company policies, health and safety procedures, data protection regulations, and emergency protocols.
• Take responsibility for the front office operation in the absence of the Front Office Manager, ensuring continuity of service and operational excellence.

What We Need From You

• A minimum of 2 years' experience in a front office supervisory role within the hospitality industry, ideally within a hotel environment.
• Previous experience supporting or deputising for a Front Office Manager would be advantageous.
• Proven ability to lead, motivate, and develop a team while maintaining a positive and guest-focused culture.
• Excellent communication and interpersonal skills, with the confidence to interact professionally with guests, colleagues, and stakeholders at all levels.
• Strong organisational and time management skills, with the ability to prioritise tasks and manage multiple responsibilities effectively.
• Experience with budgeting, financial controls, cash handling procedures, and departmental reporting.
• Proficiency in Property Management Systems (PMS) such as Opera or similar, along with a good working knowledge of Microsoft Office applications.
• A proactive, solution-focused approach with the ability to remain calm and make effective decisions under pressure.
• Strong attention to detail and a commitment to maintaining high operational and service standards.
• Flexibility to work a variety of shifts, including evenings, weekends, and public holidays, in line with the needs of the business.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please let us know.