IT Analyst

IT Analyst  

Department:  Information Technology 

Reports To:  IT Director 

Classification:  Individual Contributor 

Location:  UK, Bristol (Hybrid: 2 days per week in office)

Experience:  Minimum 2-4 years in IT end-user support, IT operations/administration 

About Telestream  

Telestream is a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We empower content creators and distributors to produce and deliver high-quality video content while optimizing operations and maximizing revenue. Our IT team keeps the infrastructure, systems, and tools running that support ~400 employees across 25 countries.  

Position Summary 

Telestream is looking for an IT Analyst to join our UK-based IT team. This role sits between traditional help desk support and systems administration — ideal for someone who has outgrown tier-1 support and is building toward a systems administration career but isn't yet ready for a full Systems Administrator title. You'll provide end-user support, manage day-to-day IT operations, and get exposure to broader systems administration work as you grow.  

This is a hands-on, generalist IT role. You'll work closely with our Solutions Architect and IT Director, supporting employees across the UK and collaborating with IT colleagues in other regions.  

What You'll Do  

• Provide end-user support for hardware, software, and account issues via our ticketing system  

• Administer and support Active Directory and Microsoft 365 (user accounts, permissions, mailboxes, licensing)  

• Support and troubleshoot cloud collaboration tools (OneDrive, Teams, SharePoint)  

• Manage and resolve tickets in our ITSM platform, ensuring accurate documentation and timely resolution  

• Perform basic scripting/automation tasks (PowerShell, Python) to streamline repetitive IT tasks  

• Support identity and access management processes, including Okta administration  

• Maintain basic security hygiene practices (access reviews, patching support, endpoint basics)  

• Assist with onboarding/offboarding processes, including account provisioning and equipment setup  

• Escalate and collaborate with senior IT staff on more complex systems administration issues  

• Maintain accurate records and reporting related to IT assets, tickets, and system changes  

Work Authorization - Candidates must be legally authorized to work in the United Kingdom. This role is not eligible for employer-sponsored work authorization or visa sponsorship of any kind, now or in the future.

Requirements

What You Bring 

• 2+ years of experience in a help desk, IT support, or junior systems administration role  

• Working knowledge of Active Directory and Microsoft 365 administration  

• Familiarity with ticketing/ITSM tools (e.g., Zendesk, Jira Service Management, ServiceNow)  

• Basic scripting ability (PowerShell and/or Python) for task automation  

• Comfort working with cloud productivity tools (OneDrive, Teams, SharePoint)  

• Exposure to identity management platforms (Okta or similar) preferred  

• Foundational understanding of IT security best practices  

• Strong communication skills and a customer-service mindset  

• Comfortable working independently while knowing when to escalate  

• Based in or near the Bristol area, or willing to work from/travel occasionally to our UK office  

Bonus Points For 

• Prior exposure to systems administration tasks (servers, backups, infrastructure)  

• Experience supporting a distributed/global team across time zones  

• Interest in growing into a full systems administrator role over time  

Benefits

We offer a comprehensive package designed to support your health, financial security, and work-life balance. Our benefits are built to keep you healthy, supported, and free to do your best work. 

• Private healthcare scheme

• Life Assurance/Income Protection Schemes 

• Pension Scheme w/ company contribution 

• Paid Vacation & Sick Days 

• Health & Well-Being Support via EAP