SSC Duty Manager
Powered by Water, Driven by Purpose
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.
We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
Location: Exeter (Peninsula House)
Department: Operations
Shift Pattern: 24/7 rota
About the role
We’re looking for a confident and resilient SSC Duty Manager to join our Service and Support Centre team. This is a critical role at the heart of our operational response, responsible for managing incidents and ensuring the safe and efficient delivery of drinking water and wastewater services.
As the senior manager on duty outside of normal office hours, you’ll lead real-time operations, coordinate resources, and make key decisions to protect customers, the environment, and service performance.
What you’ll be doing:
Leading the response to operational incidents across water and wastewater services
Coordinating teams and resources to resolve issues safely, quickly, and effectively
Acting as the senior decision-maker on shift in a 24/7 operation
Monitoring operational performance and proactively managing risks and disruptions
Prioritising incidents based on business impact and customer needs
Liaising with internal teams, external partners, and emergency services
Keeping stakeholders and customers informed during incidents
Supporting the development of incident management processes and contingency plans
Leading, motivating, and supporting shift teams to deliver high performance
What we’re looking for:
We’re looking for someone who thrives in a fast-paced, high-pressure environment and can bring strong leadership and decision-making skills.
Strong leadership capability with the ability to influence at all levels
Proven experience managing incidents or working in a 24/7 operational environment
Excellent communication skills, able to convey complex information clearly
Strong problem-solving ability and sound judgement under pressure
Ability to analyse complex information and make informed operational decisions
Highly resilient, adaptable, and results-focused
Full UK Driving License
Desirable
Experience working within a regulated industry (e.g. water, utilities, infrastructure)
Knowledge of water or wastewater operations (or similar technical environments)
Understanding of regulatory frameworks and compliance requirements
Qualification in emergency planning, business continuity, or health & safety (e.g. IOSH/NEBOSH)
What's in it for you:
Generous holiday allowance with the ability to buy and sell annual leave for added flexibility.
Competitive company pension scheme.
Training and development within the role.
Access to thousands of discounts and vouchers through Pennon Perks.
24/7 support with our Employee Assistance Programme.
Discretionary bonus.
Cycle to work scheme.
And more!
Closing Date: 26th June 2026
We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
- £27k - £35k per annumEstimated...you an entrepreneurial, customer-focused leader with a passion for retail and community? Join Morrisons Daily as a Convenience Store Manager and run your store like it's your own business! We are looking for a dedicated ‘shopkeeper’ to lead one of our busy stores. Your...SuggestedOn-siteNight shiftWeekend workEarly shift
£38k per annum
...Store Manager – Co-op (New Opening) Location: Royal Devon Hospital (+ additional Market Express site) Salary: £38,000 per annum Hours: 40 per week Shifts: Monday–Sunday, between 05:30 and 21:30 Exciting Opportunity – Lead a Brand-New Co-op Store We’re launching...Suggested40 hours/weekFull-timeImmediate startFlexible hoursShift workRotating shifts£34k - £39k per annum
Company: ZACHARY DANIELS RECRUITMENT Job Type: Permanent, Full Time Salary: £34000 - £39000/annum benefitsSuggestedPermanentFull-time- £34k - £45k per annumEstimated...Seeking out confident, entrepreneurial leaders who thrive in dynamic spaces and aren’t afraid to think on their feet. As a Store Manager , you’ll take ownership of a store that’s constantly transforming. Our unique business model means you'll never know exactly what merchandise...SuggestedFull-timeShift work
£21.6k per annum
...We are looking for an amazing Assistant Manager to support the Exeter Store Manager & team! As an Assistant Manager at Lucy & Yak, you play a key role in the overall success of the store. You will work collaboratively with the Store Manager to create an exceptional shopping...SuggestedPart-timeRotating shiftsAfternoon shift£29.43k per annum
...Sun 09:00 - 17:00; Mon 08:45 - 17:15; Wed 11:45 - 20:15; Thu 08:45 - 17:15; Fri 11:45 - 20:15 To be an effective Assistant Store Manager, you will maximise sales, drive efficiencies and achieve performance targets by leading and inspiring your team to be their best. Every...Long-term contractFull-timeApprenticeshipSkilled worker visaMonday to ThursdayFlexible hoursShift workWeekend work£33k per annum
...our knowledgeable team, supportive culture, and commitment to excellence. Due to continued growth, we are looking for a Showroom Manager to lead our upcoming Exeter Showroom this autumn. As we expand from strength to strength, we would love to hear from you! Salary:...Full-timeOn-site- £35k - £47k per annumEstimatedTesco UK • Exeter • Permanent • Working hours Flexible • Apply by 30-Jun-2026PermanentFlexible hours
- £24k - £32k per annumEstimated...About The Role Are you an experienced Operations, Depot or Branch Manager ready for your next career move to a Company that really values your contribution and can offer you award-winning training opportunities? People truly are at the heart of our business and we believe...PermanentFlexible hours
£31k - £33k per annum
...Join Our Team as Deputy Store Manager at our Exeter Store! Lead a team. Shape great customer experiences. Build your retail career with a trusted UK brand. Are you a people‑focused retail leader who thrives in a hands‑on, customer‑centric environment? ProCook is looking...40 hours/weekPermanentFull-timeOn-siteRotating shiftsDay shift£15k - £50k per annum
Job Role – New or Used Sales Executive Job Location – Exeter in Devon Salary – Good Basic Salary / Strong OTE Used and or New Car Sales Executive Role: ~ Experience within the Motor Trade as a Sales Executive ~ Must have experience of and enjoy...Permanent£38k per annum
...Turn first-timers into regulars by creating moments that hit different. What we'd love from you You lead from the front. You’ve managed teams before and know how to bring the best out of people. You get people. You build strong teams, handle tough conversations, and...Full-timeShift workKFC
Exeter, Devon8 days ago£15.45 - £15.95 per hour
...table - but we also have a whole lot in common. We’re reliable, organised and ready to go far. Just like you. As a Retail Shift Manager at Lidl, you’ll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop...Hourly payFull-timeShift workNight shift£12.89 per hour
...never been a better time to join us! We offer amazing on the job training, internal development, and career succession – 80% of our Managers are home grown. As a Floor Supervisor, you will support the Floor Manager in ensuring that our team delivers the best store standards...16 hoursPermanentPart-timeFlexible hoursShift workWeekend workAfternoon shiftB&M Retail
Exeter, Devon22 days ago£80k - £100k per annum
...Building Services Manager – Major Exeter Project We are partnering with a well established Tier 1 contractor on a large scale project in Exeter running over the next 3 to 4 years. This is a fantastic long term opportunity to join a high profile scheme from early stages through...Long-term contractPermanentRelocation5 days/week- £24k - £31k per annumEstimated...Lead the Restaurant team during service to ensure an efficient operation and that guest needs are met. Complete opening and closing duties, including set-up, checks, cleaning, and securing the bar/service areas. Maintain excellent standards of grooming, uniform, and...Hourly pay40 hours/weekFull-timeApprenticeship5 days/weekShift workRotating shiftsAfternoon shift
£13.25 per hour
...junior front of house manager | full time at wagamama, food is life. we care deeply about fresh ingredients, great service, and the kind of growing leadership that lifts everyone up. as a junior front of house manager, you’ll be right there in the action, keeping service...Full-timeShift workRotating shiftswagamama
Exeter, Devon23 days ago£13.21 per hour
...(available after one year’s service). ~70% off meals while on duty and 25% off when off-duty. ~25% off retail. ~25% off spa treatments... ...satisfaction will be key, as you assist the Food & Beverage Manager in overseeing service and delivering exceptional dining experiences...16 hoursProbationary periodShift workRotating shiftsWeekend workAfternoon shift- ...A prestigious independent school in Exeter is seeking an experienced and proactive Premises Manager to oversee the maintenance, security, and operational efficiency of the school campus ASAP . This is a full-time, permanent position within a professional and well-resourced...PermanentFull-timeImmediate start
£15.1 per hour
...you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor. What we’re looking for As a Kitchen Leader...Hourly payExtra incomeFull-timePart-timeApprenticeshipFlexible hoursShift work- ..., ensuring the office operates smoothly and professionally. You will be the first point of contact for visitors and callers, manage reception duties, coordinate facilities and maintenance tasks, and support administrative processes across the office. Full training will be provided...On-siteFlexible hours
- £96k - £129k per annumEstimated...relationships Delivering high quality services and ensuring that building surveying deliverables meet customer’s requirements Managing projects to deliver high quality services and deliverables in accordance with business procedures Managing building surveying commissions...PermanentFull-timeHybrid workingFlexible hours
- £43k - £57k per annumEstimated...which has grown to 7 members in 18 months, you will have ownership of local clients and commissions, local business growth and people management as we continue to grow our building surveying offering in Exeter. Reporting into our building surveying lead and collaborating with...PermanentFull-timeHybrid workingOn-siteFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to SSC Duty Manager. Be the first to apply!
