Online Merchandiser

Online Merchandiser, based Waltham Abbey (Hybrid role). Salary up to £35,000 p.a., dep on exp, + many more benefits.

An exciting time to join an award-winning business in a phase of growth, in an impactful team to provide a brilliant experience to our online customers with accurate product info, range and promotion implementation, maximising the financial performance of the site.

If you know your way around PIM and Magento, it’s a great time to bring your e-Commerce experience to Jollyes!

The Benefits

At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.

• Competitive salary of up to £35k p.a., dependent on experience
• iTrent financial wellbeing package , powered by Stream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
• Retail Trust membership – free counselling, wellbeing and financial support for the retail industry
• Colleague ‘Treats’ – numerous discounts on hundreds of high street retailers and online service providers from groceries to holidays and cinema trips.
• Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
• 30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our pet clinics too.
• Additional paid leave for your wedding, new pet coming home and your birthday off!
• Enhanced maternity / paternity leave
• Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more

This is a full time, hybrid role involving a minimum of 3 x office days per week at our pet-friendly support office in Waltham Abbey (Essex) and up to 2 x days per week from home (or other Jollyes location as preferred). 37.5 hours per week.

The Role – Online Merchandiser

At Jollyes, our Online team sits right at the heart of our digital growth — making sure every pet owner who shops with us gets a seamless, brilliant experience from first click to checkout. We're looking for a commercially minded, technically confident Online Merchandiser to help drive the trading performance of our eCommerce business and bring our online range to life. It’s a big opportunity for growth and you could be instrumental in driving that!

Reporting to our Digital Trading Manager, you'll own the day-to-day merchandising of our site — turning the trading plan into a brilliant customer experience and strong commercial results. No two days are the same, but you'll typically be:

• Merchandising the site – presenting products clearly, keeping ranges, imagery and attributes accurate, and using GA4 insight to lift conversion and remove customer pain points.
• Managing the range – ranging products to site on time and in stock, across click & collect and delivery, with an eye on SEO, navigation and filtering.
• Sharpening site search – keeping results relevant and accurate, and acting on the insight behind them.
• Bringing promotions to life – planning and executing offers on time and in full, from banners to landing pages and the full promotional customer journey, owning the offer upload process end to end.
• Growing organic traffic – working with our in-house tools and SEO agency to hit our targets.

The Skills – Online Merchandiser

To be successful in this role, you’ll bring the following skills, experience and qualities:

• Proven experience in a similar role in an online / digital merchandising environment.
• Substantial hands-on PIM management and Magento experience with strong skills in excel (or google sheets), able to present data in a clear and commercially competent way.
• A solid grasp of SEO fundamentals and how they impact site performance — experience with Ahrefs (or a similar tool) is a real advantage.
• A proactive, analytical mindset and a genuine commercial instinct — you spot what's working, dig into what isn't, and take action.
• A collaborative style , comfortable working across buying, marketing, digital, web development and our supply base to get things done.
• Confidence taking ownership in a fast-paced environment, working with a high level of autonomy and driving your own priorities through to completion, with real attention to accuracy. You’ll know your way around a spreadsheet and be equally comfortable talking to commercial teams and developers.
• An appetite to keep learning - and as the business embraces AI and new technology the ability to pick up new skills is essential!
• Share our values of being: Wise, Focused, Genuine, Eager, Together - and ideally, a love of pets!

About Jollyes Pets

Jollyes are an award-winning UK pet retailer with over 120 stores and over 50 years of pet expertise between our paws. Winners of previous Retail Week and Pet Industry Federation awards for ‘Best Retailer’, and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too!

To Apply

If you’re looking for a career with a company who will truly value you and recognise your contribution with some fantastic rewards and benefits, where you can really make a difference, click to apply today!

Respectfully no agencies please