Receptionist (bank)

Come and make a difference with the team at Riverdale Care Home!#CareWithUsAtWestgate

We are looking for a compassionate and caring Receptionist to join our family.

As our front-of-house Receptionist, you will be the first point of contact for all visitors, residents, and team members. You will provide a warm Westgate welcome and be the friendly face that makes everyone feel at home from the moment they arrive.

If you are passionate about making a difference and want to be part of an exciting new venture, we would love to hear from you!

About The Role

• Shifts from 8.30am/9.30am - 4pm
• This is a bank position, providing flexible reception cover during periods of annual leave, sickness and other staff absences, helping to ensure the reception service remains fully supported
• Provide a warm and professional welcome to residents, families and visitors
• Manage incoming calls and direct them appropriately
• Handle inquiries and provide accurate information about the care home’s services
• Schedule and coordinate appointments, tours and meetings
• Maintain a clean, organised and welcoming reception area
• Assist with administrative tasks such as mail sorting and data entry
• Liaise with staff across all departments to ensure smooth daily operations of the home
• Respond promptly and effectively to emergencies or unusual situations

Why work at Westgate?

• Equal pay for young workers who are paid the same as staff aged 25+
• Improve your financial wellness and flexibility with Stream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK’s favourite shops
• Access to the Blue Light Card (employee discount scheme)
• Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme
• Refer a Friend Scheme - earn up to £500 for a successful referral!
• Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events
• Support in achieving additional qualifications, including nationally recognised qualifications
• Access to financial and wellbeing support through The Care Workers Charity
• Comprehensive staff induction with free training and professional development

Required Criteria

• Previous experience in a receptionist or front-of-house role, ideally in a luxury care home setting
• Outstanding interpersonal and communication skills
• Strong organisational skills with the ability to multitask effectively
• Proficiency in Microsoft Office and other relevant software
• Empathy and understanding when engaging with elderly residents and their families

Skills Needed

About The Company

At Westgate Healthcare, we have been providing high-quality care since the early 1990s, growing from a single home into a well-respected group across Hertfordshire, Essex, Buckinghamshire and London.

We offer a wide range of services including residential care, nursing care, dementia care, respite care and palliative support , tailored to meet the needs of each individual.

Our homes are designed to provide comfort, safety and a strong sense of community, while our teams work closely with families and healthcare partners to deliver person-centred care plans .

As a family-owned organisation, we take pride in maintaining a personal, values-driven approach where residents and staff are treated with respect and understanding

Company Culture

Our culture is built on care, respect and teamwork .

We believe that the quality of our care starts with the people who deliver it, which is why we focus on creating a supportive and inclusive workplace .

At Westgate Healthcare, every colleague plays a vital role — from care staff to chefs, maintenance teams and management — working together to enhance residents’ quality of life.

We encourage continuous learning, open communication and shared responsibility , ensuring that our teams feel confident, valued and empowered.

Being a family-run organisation, we maintain a close-knit feel where people are recognised for their contribution and supported to succeed.

Company Benefits

We are committed to supporting our team with a strong and rewarding benefits package.

At Westgate Healthcare, you’ll receive competitive pay , flexible working options and access to ongoing training and professional development .

We provide opportunities to progress your career across our homes, supported by experienced leadership and structured training programmes.

Our teams benefit from working in modern, well-equipped care environments , with a strong emphasis on safety, wellbeing and collaboration.

Most importantly, we offer the chance to do meaningful work , where you can make a real difference in people’s lives every day — supported by a team that values and respects you.

Salary

£12.71 per hour