Retail - MCS - Assistant Manager

Application Deadline: 31 December 2026

Department: Retail

Location: Basingstoke

We’re looking for a confident and customer-focused Assistant Manager to join our team. This is a key leadership role in supporting the Store Manager, driving commercial success, and ensuring every customer enjoys an exceptional experience. If you’re passionate about retail, love motivating teams, and thrive in a fast-paced environment, we’d love to hear from you.

About The Role

Contract: Permanent

Hours: Full-time

Hours of Work:40 Hours per week, working 5/7

As Assistant Manager, you’ll play a vital role in the day-to-day running of the store. You’ll lead by example, inspire your team, and create a positive, knowledgeable, and solution-focused environment that reflects our values. You’ll also take on the responsibilities of the Store Manager in their absence.

Key responsibilities include

• Driving store sales and margin performance through innovative thinking

• Collaborating on the creation and delivery of the store’s sales budget and business plan

• Ensuring visual merchandising standards are met and stock availability is maximised

• Leading seasonal promotions and local events with creativity and customer focus

• Putting customers first by ensuring every interaction is friendly, respectful, and solution-oriented

• Recruiting, onboarding, and developing team members who embody our values

• Managing stock integrity, store audits, and financial controls with accuracy

• Ensuring compliance with health & safety and company policies

About You

• Proven experience in a supervisory or management role within a retail or customer-facing environment

• Experience managing stock, merchandising, and delivering commercial targets

• Excellent communication and interpersonal skills

• Strong understanding of retail operations, including sales, stock control, and customer service

• Confident interpreting financial data and managing budgets

• Solid IT skills and awareness of Health & Safety and GDPR compliance

• A natural ability to lead, motivate, and inspire others

• You’ll be proactive, approachable, and solution-focused, with a flexible and team-oriented attitude. A passion for delivering outstanding customer service and driving continuous improvement is key

What We Offer

Scottish Widows contributory pension – company will match up to 5%

Up to 25% colleague discount in store

Free parking on site

33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)

Excellent training and development opportunities

Plenty of career progression opportunities

Life Assurance

Employee Assistance Programme with Retail Trust

Comprehensive colleague benefits

Enhanced Family Leave Policies

We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.