Customer Motor Claims Handler

About Zego

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we’re only just getting started.

That’s where you come in...

We’re on the lookout for a passionate, driven, and eager Claims Handler to grow with our team in Halifax. This is a great opportunity for individuals with prior insurance experience. You’ll focus on turning a policyholder’s 'worst day' into a seamless resolution. You will manage the moving parts of motor claims, repairs, total loss valuations, and third-party recoveries, with a sharp eye for fraud and a focus on cost-effective results.

What you will be doing

• Manage a diverse portfolio of motor claims through to final settlement, ensuring accurate liability assessment and proactive cost control.
• You will assess recovery and total loss claims by reviewing evidence, such as dash-cam footage, witness statements, and police reports. 
• Keep our internal systems and customer files updated.
• Respond promptly to customer inquiries and routing customers to the best supplier.
• Dealing with other insurers, solicitors, or credit hire companies, managing costs and settling losses.
• You will handle grievances or disagreements regarding settlement figures or liability decisions with patience and data-backed explanations.
• Issuing settlements for repairs, medical bills, or vehicle settlements once the claim is finalised.
• Proactively identify and investigate potential fraud indicators by cross-referencing claim details with industry databases.

What you will need to be successful

• You will have previous insurance claims experience, ideally within motor insurance. 
• You've worked in a fast paced customer service experience, ideally a call centre setting.
• You bring a positive and proactive mindset, displaying enthusiasm for acquiring new knowledge and embracing challenges.
• You're happy to talk to customers over the phone and live chat.
• You have an eye for detail and a flair for building rapport.
• You have the ability to multitask, set priorities and manage time effectively.

What's it like to work at Zego

Zego has a truly international and inclusive team, unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise, enthusiasm and who are motivated by change. There’s plenty of room to learn and grow, as part of our ongoing training programmes or directly from other experts. You’ll work alongside a talented group of people who respect each other's differences and seek to understand fresh perspectives.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least 1 day a week in our Halifax office after your training is complete. Your training will be provided in the office full time for couple of weeks. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs.

We think it's a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Our approach to AI

We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we’ll provide you with the tools, support, and freedom to do it well.

Benefits

We reward our people well. Join us and you'll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that's just for starters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. If you need any support with your application please get in touch with us on View email address on apply.workable.com

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