Apprentice SEND Assistant Case Officer

Summary

We are looking for a confident and conscientious individual to join our SEND team as an Apprentice SEND Assistant Case Officer. You will support Case Officers with statutory SEND duties and the management of Education, Health and Care (EHC) assessments and plans for children and young people with SEND.

Wage

£25,614 a year

Excellent local government pension with15.2% employer contribution
Generous holiday 25–31 days, based on role and service
Health and wellbeing support
Retail discounts and savings through the SCC benefits platform
Discounted memberships at local sports and fitness centres
Sustainable travel benefits, low emission car scheme, cycle to work, season ticket loan
Employee volunteering scheme with 2 paid days leave to volunteer

Training course

Business administrator (level 3)

Hours

Full time, Monday - Friday (Times to be confirmed).

37 hours a week

Start date

Monday 4 January 2027

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• To undertake the specified apprenticeship to achieve a nationally
  recognised qualification
• To report for duty on time at work and college as detailed by the employer and training provider
• To complete daily / weekly attendance records including off-the-job trackers
• To gather evidence as instructed by the training provider in order to compile a portfolio for End Point Assessment
• To attend meetings and / or training as set out by the training provider at the start of the apprenticeship
• To effectively communicate with internal and external customers, face to face, in writing and over the telephone, in line with council standards
• To undertake a wide range of activities including word processing,
  photocopying, scanning, faxing, filing and circulating information, preparing presentational material, ensuring that all work is accurate and delivered to customers within agreed timescales and to agreed standards
• To collect, record, compile and input data both manually and electronically, in order to maintain comprehensive, up to date electronic and paper (where required) filing and information systems
• To run reports and use the data to create letters using mail merge, inputting into the Capita One software
• To organise and prepare for statutory and non-statutory meetings with multiple participants, including those from external agencies
• To be responsible for ensuring the management and archiving of key documents, ensuring processes are followed to ensure records are kept in accordance with the Council’s retention schedule, Information Security Polices, Freedom of Information and Data Protection Principles
• To assess, validate and process applications, passes, permits, checks etc., including use of technical scanners and corporate IT systems (where appropriate)

Where you'll work

Civic Centre
Southampton
Hampshire
SO14 7LY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

FAREPORT TRAINING ORGANISATION LIMITED

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Team working