Credit Controller

Location: Addlestone, England, United Kingdom 
Job ID: 90612 

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Credit Controller

We are currently recruiting for a Credit Controller to join our team in Addlestone, this role will require proactive engagement with other departments and direct interaction with clients to ensure the timely collection of outstanding invoices. Reporting to the Credit Control Team Leader and as a member of the Order to Cash Team, this is one of the key roles in delivering the company’s working capital targets and delivering long-term cash collection initiatives. There is potential for personal and professional growth within the local and global Schindler organisation.

Your main responsibilities

• Maintain a strong credit control system and procedure, ensuring they align with the company's financial policy
• Monitor debtor balances to ensure a reduction in debtors' days
• Manage the collection of payments and customer accounts
• Foster and maintain high-quality relationships with clients and internal stakeholders
• Regularly report and present to management on outstanding issues, informing them of potential debtor problems
• Work closely with the sales and customer service departments to resolve outstanding queries.
• Ensure that debts are paid in a timely manner, meeting set targets for overdue debt
• Initiate proceedings to ensure outstanding debts are brought to a satisfactory conclusion
• Leading effective cash collection calls with the ops leader and ops Admin to ensure actions are understood and 
  followed through
• Providing up-to-date assessment of recurring slow / failed payers for potential operational service amendments / 
  stops
• Take ownership and lead corrective actions when performance falls below-agreed standards 
• Manage complex disputes and escalate higher-level disputes to the Team Leader
• Responsible for (working alongside Treasury) achieving nil unallocated cash
• Making available bad debt write-off proposals with the proven collection effort and present to the management 
  team
• Responsible for establishing, documenting and maintaining all Standard Operating Procedures for an optimized 
  credit control operation

What you bring

• Strong and clear communication (verbal and written) is necessary
• Confident to call clients on the phone
• Experience in managing third-party debt recovery agents
• Proven work experience 3 year + as a Credit Controller, preferably within the engineering industry
• Proficient use of Office 365 (Excel, Word, PowerPoint, Outlook). SAP experience and Power BI will be highly 
  regarded
• Construction, Services and related industries preferred

What’s in it for you?

• Competitive salary with a discretionary annual bonus
• 25 days’ holiday plus bank holidays, and an annual paid volunteering day
• Pension scheme with 6% company contribution
• Comprehensive life assurance
• Enhanced family leave
• Private medical cover with a trusted provider, plus 24/7 virtual GP access
• Employee Assistance Programme offering confidential support
• Free eye tests and eyewear discounts
• Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.