Call Centre Advisor

Looking for a role where you can genuinely support people, solve problems, and enjoy a varied, fast-moving working day? Join a well-established organisation and become part of a friendly, supportive call centre team, where you’ll gain valuable office-based experience.

In the Call Centre Advisor role, you will be:

• Responding to customer enquiries through multiple communication channels including phone, email, Live Chat, and SMS
  
• Booking, amending, and managing customer appointments efficiently
  
• Making proactive outbound calls to optimise appointment schedules and promote relevant offers
  
• Accurately updating customer records and interactions within the CRM system
  
• Delivering a consistently professional, empathetic, and high-quality customer experience
  

To be successful in the Call Centre Advisor role you will need:

• Previous experience in a customer service or call centre environment
  
• Confident IT skills, including Microsoft Word, Excel, and Outlook
  
• Ability to remain calm, professional, and solution-focused in busy or challenging situations
  
• Strong telephone manner, including handling sensitive or complaint-based calls
  
• Empathy and patience, particularly when supporting customers with communication difficulties
  
• Excellent attention to detail and a strong team-player mindset
  
• Flexibility to work a rotating shift pattern
  

This is a temporary position for approx. 3 month initially, working part time, 20 hours per week.

You'll be based in modern, accessible offices in Llandudno, starting on an hourly rate of £12.71 per hour + benefits of weekly pay and holiday accrual. 

If customer care truly matters to you, this could be the role you’ve been looking for. Please apply today.