Trainee People and Learning Coordinator Apprentice

Summary

We are seeking a motivated and proactive individual to join our People team, supporting activity across our London and Brentwood offices. This role is ideal for someone looking to begin a career in HR, develop professional expertise, and gain a recognised qualification while working.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Company wide annual salary reviews

Training course

HR support (level 3)

Hours

Monday to Friday 9:00am to 5:30pm, with a 1-hour unpaid lunch break.

37 hours 30 minutes a week

Start date

Tuesday 1 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Trainee People and Learning Coordinator, you will support the delivery of high‑quality employee development initiatives, while also gaining exposure across the wider People and Talent Acquisition teams. The role combines hands‑on experience with structured learning as you work towards a Level 3 CIPD Apprenticeship.

The successful candidate will be required to work from both our Brentwood (Essex) and London office.

• Support L&D systems by helping maintain training platforms and keeping the Learning Management System up to date
• Help maintain the People Development inboxes by monitoring shared mailboxes, triaging queries, and escalating where needed
• Support the coordination of professional qualifications, including liaising with external providers, managing bookings and enrolment forms, and maintaining accurate trackers to monitor learner progress, deadlines, and key milestones
• Help coordinate training programmes by supporting scheduling, invitations, attendance tracking, and basic logistics
• Assist with training logistics such as booking rooms, preparing materials, and ensuring resources are ready for sessions
• Liaise with external providers to confirm bookings, share attendance lists, and support smooth delivery
• Assist with training needs activity by gathering data, running simple reports, and supporting the People Development Team with admin tasks
• Collect learner feedback and help summarise themes to support continuous improvement
• Assist with welcome events by helping prepare materials and supporting at new employee welcome days
• Support induction activities and assessment centres
  Support with preparation for formal HR meetings and note taking where required
• Advise and promote best practices on company processes, procedures, policies and respond to day-to-day queries from employees
• Support talent and pay review cycles and assist the People team with coordination and documentation during peak periods
• Assist with employee engagement activities such as surveys, events, or wellbeing initiatives
• Support recruitment administration by helping schedule interviews, prepare candidate packs, and update applicant tracking systems when required

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

• Jupiter House, Warley Hill Business Park, The Drive, Great Warley, Brentwood, CM13 3BE
• 110 Cannon Street, London, EC4N 6EU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BPP PROFESSIONAL EDUCATION LIMITED

Training course

HR support (level 3)

What you'll learn

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

You will be working towards the Level 3 HR Support Apprenticeship which is delivered virtually and attending weekly online live teaching sessions with the training provider

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative

Other requirements

• Will be aged 18 or over by 1st September 2026
• Achieved minimum of five GCSEs (including English and maths, at grade C/grade 4 or above) and 2 A-levels (or equivalent)
• Highly motivated team player with excellent oral and written communication skills and interpersonal skills when engaging with clients and colleagues
• Diligent with keen attention to detail and a professional approach to work
• Adaptable and flexible approach to work with a genuine willingness to learn