Receptionist- Westerhope

Job role: Receptionist

Job type: Permanent

Working hours: Full time 5 days a week between 8:00 and 18:00

Location: Westerhope Medical Centre, Newcastle Upon Tyne

Salary: £12.71/h

We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system.

We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment.

If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this; then we would love to meet you and tell you more about our plans.

Overview

We are currently seeking a friendly and organised individual to join our team as a GP Receptionist. In this role, you will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support. The ideal candidate will possess excellent communication skills, attention to detail, and a compassionate manner, ensuring that patients feel welcome and supported throughout their interactions with our practice.

Duties are listed below but are not limited to: 

• Greet patients and visitors as they arrive at the practice, ensuring a positive first impression.
• Manage patient appointments, including scheduling, rescheduling, and cancellations, using electronic booking systems.
• Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate staff members or departments.
• Respond to patient queries and provide information about services, opening hours, and other relevant information.
• Completion of triage documents for patients who are unable to do this themselves
• Processing of prescription requests
• Booking appointments at our PCN Hub sites using Systm1
• Assist with general administrative tasks, such as photocopying, scanning, and filing documents.
• Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.

Essential criteria

• Previous experience in customer-facing roles such as retail, hospitality, or other service industries is essential. 
• Excellent interpersonal skills, with the ability to communicate effectively and empathetic with patients and colleagues.
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• Strong IT skills

Desirable criteria

• Previous experience working within GP practice.
• Previous experience in the reception role.
• GCSEs in English and Maths

Benefits

• 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
• NHS Pension Scheme