Hospitality Team Lead

Hospitality Team Lead | Spire Parkway Hospital | Birmingham, Solihull | Hospitality experience required | 37.5hrs per week | Excellent salary + great benefits

Spire Parkway Hospital are looking to recruit a Hospitality Team Lead to join their fantastic and dedicated team on a permanent basis.

Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding. The report states, “Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.”

Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham, Warwickshire and the West Midlands. This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, women’s health and cancer care. We have 51 bedrooms and five operating theatres.

Duties And Responsibilities

• To work in close liaison with the clinical staff, understanding the special needs of the hospital on a day to day basis
• Lead and support team of Host and Catering Assistants
• To be responsible for the day to day maintenance of the equipment provided, checking for faults and supply shortages and reporting them to the line manager
• Compliance with all Health and Safety at Work regulations including COSHH
• Work with guidance on moving and handling, as identified in corporate and local policy and discussed at Mandatory training sessions
• Quality assurance and patient confidentiality must be maintained at all times.
• Using your previous waitressing / waiting experience, you will ensuring meals and beverages are delivered to patients’ rooms
• Responding to any ad-hoc requests from patients to ensure their comfortable stay
• Assisting the catering and housekeeping teams with day-to-day duties

Who We're Looking For

• A customer service-focused approach
• Leadership experience
• Excellent communication and interpersonal skills
• Previous experience in hospitality
• Able to work as part of a team
• Willing and able to complete mandatory training for COSSH, Manual Handling, Infection Control and Health & Safety in-house

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For further information about this role or for an informal conversation about the range of career options available, please contact Lukala on email ***email_hidden***

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care' . Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.

About The Team

At Spire Parkway Hospital, we’re a leading provider of private hospital treatments for our patients across the Midlands and beyond. We offer specialised and personalised healthcare through fast access to consultations with specialists in a wide range of treatments, supported by advanced imaging and diagnostic technology.