Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.
At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.
Role Overview
The General Manager – Wembley Retail is responsible for leading the complete Fanatics retail operation at Wembley Stadium, with full accountability for commercial performance, event retail execution, inventory management, workforce planning, and the strategic relationship with The FA and Wembley Stadium. This role drives sustainable revenue and profit growth across the permanent store and all event retail formats, from Olympic Way and external concourse through to internal levels and hospitality locations, while delivering consistently exceptional fan experiences. The General Manager – Wembley Retail delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.
How Will You Drive Impact
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
Team & Leadership Impact (Build Championship Teams)
Cross-Functional Leadership
- Act as the senior Fanatics retail contact for The FA, Wembley Stadium and key venue stakeholders, representing Fanatics in operational and commercial meetings and ensuring agreed actions are communicated and delivered.
- Work cross-functionally with Retail Operations, Merchandising, Marketing, IT, Finance, HR, Loss Prevention and Supply Chain to align planning and execution across the operation.
- Embed lessons learned and best practice into standard operating procedures, ensuring the operation continuously improves across store and event trading cycles.
People Leadership
- Build a high-performing management and supervisory team with clear accountability across store, events, inventory and workforce planning, creating succession plans and development pathways for permanent, core and casual team members.
- Set expectations for leadership behaviours, communication, performance management and engagement, ensuring the operation has the right capability and resource for both business-as-usual and major event requirements.
Fan & Customer Impact (Obsessed with Fans)
- Deliver exceptional fan experiences across all Wembley retail touchpoints, including the permanent store, Olympic Way, concourse, internal levels and hospitality locations.
- Identify opportunities to grow the business through new retail concepts, improved space utilisation and enhanced fan engagement tied to events and matchdays.
- Review performance after key events and translate findings into future event plans, ensuring the fan experience continuously improves.
- Maintain a safe, compliant and professionally presented operation at all times, ensuring fans and visitors encounter high retail standards on every occasion.
Innovation & Problem Solving (Limitless Entrepreneurial Spirit)
- Identify and pursue opportunities to grow the Wembley retail operation through events, new retail concepts and improved commercial use of available space.
- Leverage performance data, footfall analysis and post-event reviews to drive insight-led improvements across the operation.
- Build contingency planning and event-readiness protocols that anticipate operational complexity and reduce risk during high-volume activations including OTR IVR Games attached to the FA.
- Champion a culture of continuous improvement across store, event and inventory operations, encouraging the team to surface and act on new ideas.
Ownership & Execution (Determined & Relentless Mindset)
- Own the commercial performance of the Wembley retail operation, delivering against sales budgets, forecasts and KPIs including footfall, conversion, AOV and labour productivity.
- Provide overall leadership for event retail execution across all venue locations, ensuring robust staffing, stock, equipment, technology, security and contingency planning are in place for every activation.
- Own labour, controllable costs and operational expenditure within agreed budgets, driving loss prevention activity and ensuring appropriate audits, investigations and corrective actions are completed.
- Ensure strong controls for accounting, stock, security, health and safety and company policy compliance across the full operation.
AI & DIGITAL CAPABILITY
We are building a future-ready organization. This role is expected to:
- Apply AI and technology to improve efficiency, quality, and outcomes
- Use data and digital tools to inform decisions and enhance performance
- Demonstrate curiosity and adaptability in adopting new technologies and ways of working
- Contribute to a culture of innovation and continuous improvement
Required Qualifications
CAPABILITIES & EXPERIENCE YOU BRING
- Successful senior retail or venue management experience with clear accountability for significant sales and operational performance across multiple revenue streams.
- Proven experience leading complex, high-volume operations and major event delivery, with the ability to manage competing priorities across store and event formats simultaneously.
- Strong commercial judgement with hands-on experience of budgeting, forecasting and KPI management including footfall, conversion, AOV and labour productivity.
- Demonstrable ability to build and sustain senior stakeholder and partner relationships, operating as a trusted day-to-day commercial contact for venue and rights-holder partners.
- Strong people leadership capability with experience of managing through others and creating clear accountability across multiple operational streams, including permanent, core and casual workforces.
- Experience within sports, stadium, event or high-footfall retail environments is highly desirable.
- Flexibility to work matchdays, concerts, major events and evenings and weekends as required by the nature of stadium retail, with willingness to travel occasionally to support business needs and stakeholder engagement.
WORK LOCATION
On-site: Your work location will be onsite in Wembley.
At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About The Team
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site,
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
- Build Championship Teams
- Obsessed with Fans
- Limitless Entrepreneurial Spirit
- Determined and Relentless Mindset
By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.
- £46k - £60k per annumEstimated...person bringing skills and passion to a challenging and constantly evolving game. Assistant Store Manager - Wembley Do you know, what we are missing to create the best retail team on the globe? Someone like YOU ! In our NIKE Retail Stores we use special job names for...SuggestedFull-timeCasual workShift workWeekend workAfternoon shift
- £34k - £45k per annumEstimatedPrincipal Accountabilities: Under general direction:* Support the daily operations of retail stores* Perform a variety non-routine tasks* Work on a variety of merchandising... ...accountability will be confined to proactive management of cost within the project/team* Performance...SuggestedFull-timeTemporaryImmediate start
THE NORTH FACE
Wembley, Greater London21 hours ago - £50k - £65k per annumEstimated...JOB TITLE: Maintenance Manager LOCATION: Wembley Stadium, London (on site, with flexible working around events) CONTRACT: Permanent SALARY: Competitive... ...It would be a bonus to hold IOSH Managing Safely, NEBOSH General Certificate, IWFM, AP/CP or project management...SuggestedPermanentFull-timeHybrid workingFlexible hours
£26 - £26.57 per hour
Company: RG SETSQUARE Job Type: Contract, Full Time Salary: £26 - £26.57/hourSuggestedFull-time- £32k - £43k per annumEstimated...Department: Build to Rent Location: Wembley, London Berkeley Living is a dedicated rental offering from the Berkeley Group, combining... ...properties in Hendon & Wembley. Working closely with the General Manager and centralised leasing team, you will ensure consistent...SuggestedHybrid workingMonday to Friday
- £54k - £71k per annumEstimated...Novotel London Wembley stands a proud 10 floors tall with stunning views of the vibrant Wembley Stadium. All 235 rooms are stylishly finished and equipped with key items... ...Scope of Position: Reporting to the General Manager, the Maintenance Manager plays a vital role...Full-time
- £44k - £57k per annumEstimated...for our brand and believe in the way we do business. With beauty retail expertise that is second to none, you will drive the store and the... ...drive customer engagement and bring the brand to life. The Store manager should also ensure the development of consumer loyalty to help...Full-timeFlexible hours
£30k - £34k per annum
...Wenzel’s The Bakers Shop Manager role: To find out about Wenzel's please follow the link, You can also find us on , Facebook and... ...over 100 shops and are expanding the brand by opening more of our retail shops. We are looking for exciting new talent with a passion for...Full-timePart-timeFlexible hoursShift work- £31k - £41k per annumEstimated...The Role Our Store Managers break the mould and embrace everything Superdry. Taking responsibility for the overall running of the store... ...A team player Passionate about our brand An established retail manager ready to lead a business Ideally experienced in fashion...Full-timeFlexible hours
- £29k - £38k per annumEstimated...years. We’re looking for an inspiring Store Manager to lead one of our UK stores, deliver an... ...through delivery of the highest retail standards and team behaviours. What You... ...apply today. This document describes the general nature and level of work only. It is not designed...Odd jobFull-timeRotating shifts
£41.8k - £50.6k per annum
...table - but we also have a whole lot in common. We’re resilient, confident and trusted leaders. Just like you. As a Deputy Store Manager at Lidl, you’ll be cool, calm and collected, getting stuck in on the shop floor and behind the scenes. From managing cash processes...Shift work£28.2k per annum
...About The Role Job : Retail Branch & Transfer Manager Salary : £28,200 per year (OTE £35,220) Bonus: Fantastic monthly bonus and annual bonus based on Company performance. Hours : You will work 42.5 hours per week on a rotational shift pattern of 5 days on 2 days...Full-timeOn-siteShift workWeekend work£28k per annum
...Wenzel’s the Bakers Assistant Manager role: To find out about Wenzel's please follow the link, You can also find us on Instagram... ...over 100 shops and are expanding the brand by opening more of our retail shops. We are looking for exciting new talent with a passion for...Full-timeFlexible hoursShift work- £42k - £54k per annumEstimated...and passionate Food & Beverage professional to join the team at Ibis London Wembley as our Food & Beverage Manager . Located in the heart of Wembley, just moments away from Wembley Stadium, OVO Arena Wembley and Wembley Park, Ibis London Wembley welcomes a diverse mix...PermanentFull-timeWork visa5 days/weekFlexible hoursRotating shifts
£50k - £60k per annum
...Reporting to: Customer Relations Manager Start Date: Immediate Working Hours: Mon – Fri, 8am – 5pm Probation Period: 6 months Job Type: Full Time, Permanent Job Location: Office Based (Salary would be based on qualifications and experiences) ABOUT THE...PermanentFull-timeOn-siteImmediate startProbationary periodMonday to Friday£60k - £65k per annum
Company: TREVETT PROJECT SERVICES Job Type: Permanent, Full Time Salary: £60000 - £65000/annum plus travel allowancePermanentFull-time£40k per annum
Company: DANIEL OWEN LTD Job Type: Permanent, Full Time Salary: £40000/annum van & fuel cardPermanentFull-time£31.59k - £34.19k per annum
...Job Description Assistant Facilities Manager Bring facilities management and team leadership experience to a varied role supporting safe, compliant and well-maintained premises, coordinating maintenance, contractors and cleaning teams in a welcoming school environment...40 hours/weekPermanentFull-timeFlexible hours- £44k - £58k per annumEstimated...workshop’s people, processes and equipment. Alongside hands-on repair, maintenance and testing, you will supervise a Repair Technician, manage priorities and resources, monitor costs and performance, support parts ordering and ensure completed work meets agreed safety,...PermanentFull-time
- £47k - £61k per annumEstimated...Service Manager Wembley About Flannery Plant Hire Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering...
- £46k - £60k per annumEstimated...ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina...Immediate startFlexible hours
- £52k - £68k per annumEstimated...About the Role At Ferrero, protecting our people, our brands and our business is fundamental to how we operate. As Security Manager UK&I, you will lead the development, implementation and continuous improvement of our security strategy across the UK and Ireland, working...On-site
- ...Customers turn to Gopuff to provide their everyday essentials - day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks....Full-timePart-timeNight shift
£35k - £45k per annum
...Role Overview The Electronic Security Site Manager is responsible for the safe, compliant and efficient delivery of electronic security installation, upgrade, remedial and project works across residential and commercial sites. The role involves site supervision, workforce...Full-timeOn-site£65k - £75k per annum
Company: ALECTO RECRUITMENT Job Type: Permanent, Full Time Salary: £65000 - £75000/annum negPermanentFull-time- ...Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks....Full-timePart-timeNight shift
£45k - £55k per annum
...Key Account Manager Wembley £45,000 - £55,000 + Company Car + Laptop + Mobile Phone Join a market-leading engineering company where high staff retention, stability and employee support are central to how the business operates. This Key Account Manager position gives...Long-term contractImmediate start- £62k - £80k per annumEstimated...administration support, and key service budgets. The successful candidate will have strong leadership, organisational, and financial management skills, with the ability to drive service improvement and deliver high-quality patient-centred support services. This is an...Full-time
£40 per hour
...Local Authority Housing Service, Manager Heat Network Registration Programme, North London Pay rate c. £40 per hour Contract role, Local Government Housing We are recruiting for an experienced Local Authority Manager for the Heat Network Registration Programme in...Hourly payFull-time- December 2026 start We are seeking an organised and motivated Cleaning Supervisor to oversee daily cleaning operations and support the team in delivering an efficient, high-quality service across the School. The successful candidate will have proven supervisory ability, ...PermanentPart-timeTerm-timeImmediate startMonday to FridayAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Retail Stadium General Manager (Wembley Stadium). Be the first to apply!
- head of retail Wembley, Greater London
- retail manager Wembley, Greater London
- retail head office Wembley, Greater London
- game retail Wembley, Greater London
- retail sales Wembley, Greater London
- retail team lead Wembley, Greater London
- retail professional Wembley, Greater London
- weekend retail Wembley, Greater London
- retail Wembley, Greater London
- part time retail Wembley, Greater London