Credit Control and Customer Administrator

Credit Control & Customer Service Administrator

Emersons Green, Bristol
£28,000 – £32,000 + benefits
Full-time | Office-based

We’re working with a growing business in Bristol looking for a Credit Control & Customer Service Administrator to join their team. This is a varied role combining customer service, credit control, and administration.

If you’re confident on the phone, organised, and comfortable handling payments and customer queries, this could be a great fit.

Please note: This role is available for an immediate start and will initially be offered on a temporary basis, with the potential to become permanent for the right candidate.

The Role

• Act as a first point of contact for customer queries via phone and email

• Manage complaints and resolve issues in a professional, timely manner

• Monitor outstanding balances and follow up overdue accounts

• Contact customers to discuss invoices and agree payment plans

• Support with collections, including taking payments and setting up direct debits

• Process customer orders and support new client onboarding

• Maintain accurate customer records and account data

What We’re Looking For

• Experience in customer service and administration

• Confident handling calls, including outbound and payment-related conversations

• Complaint handling and objection handling experience with a robust approach 

• Ideally some exposure to credit control or debt collection

• Strong organisation skills and attention to detail

• Confident IT skills (MS Office and CRM/admin systems)

• Able to work independently and as part of a team

What’s on Offer

• £28,000 – £32,000 salary (depending on experience)

• Medical cover

• Birthday off

• 28 days holiday (including bank holidays)

• Supportive, team-focused environment

• 35 hour working week with an early finish Friday! 

If you’re looking for a varied role where no two days are the same and you can build strong customer relationships while keeping things organised behind the scenes, we’d love to hear from you.