1st Line Support Administrator

Home, a place where you belong

We have a great opportunity for someone to join our 1st Line Support Administration team. This is a great role for you in an IT environment and is ideal if you’re keen on developing a career in IT, but don’t know where to start!

What You’ll Do

• Responding to requests for new starter accounts to be created
• Updating and maintaining IT account permissions
• Monitoring support tickets and assigning these to relevant teams for resolution.
• Manage account closure requests ensuring systems are deactivated correctly and no risk of access remains

Why join us

You’ll join a team of administrators and apprentices; we enjoy our jobs and the impact we have on new joiners coming into the business! You’ll quickly discover the wider IS service desk team are a really supportive bunch! Be part of one of the UK’s Great Places to Work!

You have

• Great communication skills and can interact with a wide variety of different colleagues across our large organisation.
• You’re comfortable using a PC and a number of systems and are not phased by using new systems or applications.
• The ability to quickly adapt to new situations and are able to tackle issues head on.
• You’re analytical and systematic when managing requests or following a process.
• You’re the kind of person who is happy to highlight any opportunities for improvement both within the job and in your own skillset.
• Prioritising customer needs to provide high-quality service through prompt, precise, and clear communication.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Temporary (6 months), full time (37.5 hpw)
• You’ll work Monday to Friday, a rotation of earlies (7:00 to 15:30) and lates (09:30 to 18:00)
• We come into the office a minimum of 2 days per week (more if you want) and work from home the remainder of the time.
• We can be flexible and work with you to adapt shifts etc as and when you need that!
• We can’t offer a CoS for this role

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”)
• 2 paid volunteering days each year
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant access to pay with Stream
• 800+ discounts on shops, holidays, days out, tech and more
• Career path with development and excellent training package.

Finally

For reasonable adjustments email [email protected]. Roles can close early, so don’t delay applying. If you can’t see the Job Description on this page, click APPLY to view it on our pages and find out more about us.