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Service Team Leader

More about the role

As a Checkout Team Leader, you're the driving force behind the front end of our store operations. You’ll bring a proactive approach, keeping things running smoothly across checkouts, customer service, kiosks, and car parks.

In this role, you’ll be on hand to:

  • Be visible on the shop floor: Stay out front with your team, using headsets to jump in quickly, support colleagues, and keep queues moving so customers can get on with their day.
  • Lead a friendly, helpful team : Build an encouraging team culture where colleagues feel trusted, listened to, and recognised for a job well done.
  • Keep standards high, safe, and legal : Make sure all daily processes, cash handling, and legal obligations are followed properly every shift.
  • Use data to make good calls : Look at store reports and dashboards to spot what’s working, fix problems quickly, and keep improving the checkout experience for everyone.
  • Keep waste down : Help keep the department tidy and organised, making sure put-backs are handled promptly to minimise waste.

More about our perks

  • Generous holiday entitlement

  • 15% discount in our supermarkets and convenience stores from the day you join us

  • Additional 10% discount card for a friend or family member

  • Genuine career progression and development opportunities - read more about our Leadership School here

  • Subsidised in-store cafe or shop floor ranges

  • Free parking

  • Competitive pension and life assurance

  • Healthcare / Wellbeing benefits including Aviva Digital GP

  • 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more

  • Optional payroll charity donations

  • A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

This is a great role for a natural leader with a helpful and friendly style.

You'll be the kind of person who:

  • Builds strong, open relationships with colleagues and customers alike.
  • Enjoys coaching and developing a high-performing team, giving people the confidence and competence to succeed.
  • Has strong operational and technical knowledge of front end service departments.
Vacancy posted 4 hours ago
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