HR Advisor

THE OPPORTUNITY

Do you love working with people in mind, thrive on problem-solving, and get excited about building a workplace where everyone can shine? We’re looking for a HR Advisor to join our wonderful HR team at Joma Jewellery & Katie Loxton.

This is a role with real variety, you’ll work across multiple business groups such as our Head Office, retail and Warehouse Operations team, each bringing their own unique energy and priorities. You’ll be a trusted advisor, a coach for people managers and a positive force for driving best practice across the business. Together with the wider HR team, you’ll collaborate, innovate, and keep raising the bar to deliver an outstanding people experience.

you will manage your own varied Employee Relations caseload, taking ownership of matters ranging from investigations, grievances, disciplinary and capability cases from start to finish. We're looking for someone who is passionate about Employee Relations and thrives on achieving positive outcomes while providing supportive, practical recommendations that help prevent future issues and strengthen people management practices. Alongside ER responsibilities, you will provide payroll support as required and play an active role in talent-related activities, including promotions, career pathway development, succession planning, and supporting colleagues to reach their full potential

The role is Monday - Friday 9am-5pm. You'll enjoy the variation of the exciting buzz of our friendly warehouse and stunning head office both in Banbury, Oxfordshire three to four times a week on average with the flexibility to work from home for the remaining days. During time to time you may get the opportunity to visit our wonderful flagship store in Milton Keynes too.

BEHIND THE BRANDS

We’re a family-run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity. 

HOW YOU'LL CONTRIBUTE

• Adhering to Company policies and procedures, internal HR processes, legislation and ACAS best practice at all times

• Ensuring consistent compliance with data protection laws and UK employment legislation in all situations

• Keeping up to date with the latest employment law, legislation and regulations to ensure compliance at all times, playing an active role in your own development by keeping informed via ACAS, CIPD, reading industry news, employment law updates etc

• Researching and proposing actions in preparation for any UK law and legislation changes

• Proactively researching case law, sharing key findings with the wider HR team

• Providing comprehensive advice, support and guidance to employees and line managers on all HR matters throughout the employee lifecycle whilst balancing both the needs of employees and the business

• Taking ownership of key employee lifecycle processes such as but not limited to; new starters, probation, absence, leavers from start to end, including capturing key data through regular reporting and escalating supportive suggestions to senior management

• Conducting employee check in calls and exit interviews, sharing relevant feedback with department leaders along with supportive suggestions to aid continuous improvement

• Facilitating and supporting management in conducting HR processes, including investigations, grievances, capability, and disciplinary meetings, while occasionally taking the lead in conducting these sessions independently when required

• Providing proactive support to employee relations cases from start to end through coaching and advising managers to ensure that they act in line with employment law, Company policies and procedures whilst adhering to internal HR processes

• Escalating any high-risk cases to senior management in a timely manner to ensure best practice is followed

• Working closely with the wider HR team to ensure clear case management

• Advising managers on performance management processes to drive high performance and achieve business goals

• Coaching, mentoring and empowering line managers to confidently take ownership of all areas of people management, performance management and absence management

• Coaching and mentoring the junior members of HR team where required

• Continuously seeking ways to educate teams and management on best practice through supporting L&D initiatives from identifying and suggesting training needs to champion policies and procedures through to creating and rolling out training

• Maintaining and continuously suggesting and implementing areas of improvement within the HRIS, ensuring its functions aligns and compliments Company policies and processes

• Supporting the implementation and optimization of HR systems and digital tools to enhance efficiency and employee experience

• In collaborating with wider HR team, develop a robust reporting system to present key people insights to the Senior Culture and Talent Manager on a monthly basis and creating quarterly insights reports

• Analysing HR metrics to identify trends, risks, and opportunities, and providing recommendations to senior management to inform decision-making

• Supporting the HR management team with periodic HR policy and process reviews to ensure they are efficient, fit for purpose, fully compliant and in line with any employment law changes

• Reviewing our processes in line with policy every 6 months, proposing any changes to master process map as needed to senior management

• Taking full responsibility for completing administration tasks on time with high attention to detail and accuracy

• Supporting the wider HR team with projects and innovation

• Supporting the Recruitment and Talent Manager with recruitment activities as and when needed

• Conducting maternity risk assessments and supporting H&S initiatives where required

• Proposing and supporting initiatives to enhance employee engagement, culture, and wellbeing across the organisation

• Supporting initiatives to foster diversity, equity, and inclusion within the workplace and ensuring all HR processes support these principles

• Contributing to the HR strategy and initiatives that support the Company’s business objectives

• Developing good working relationships with key stakeholders across the business, building trust and psychological safety  

• Support payroll as and when required

THE TALENT YOU'LL BRING

• CIPD Level 5 or qualifying experience

• Knowledge of current employment legislation and understanding of how it is applied in practice

• Experience of working in a HR team and working knowledge of employee relations processes

• Excellent organisation with ability to prioritise and work efficiently to complete a variety of tasks

• Ability to work confidently without line manager present on site

• Good knowledge of GDPR laws and comfortable handling confidential information

• Excellent verbal and written communication skills at all levels, with the ability to handle sensitive conversations in a tactful and professional manner

• A positive, approachable attitude

• Diligent attention to detail

• Emotionally intelligent, resilient and remains calm under pressure

• Strong initiative, quick learner with ability to apply learnings to different HR scenarios

• A logical thinker who enjoys finding solutions and driving continuous improvement

• Good working knowledge of Microsoft suite

• Ethical, with strong initiative

• Respects confidentiality

PERFECTLY PACKAGED

• A salary of circa £35,000

• 33 days holiday rising to 35 with length of service, inclusive of bank holiday

• A broad benefits package including our staff favourite – a very generous staff discount across both our brands. See all of our  benefits on our careers portal

• Opportunities to make an impact as well as learn and develop further 

• An innovative and friendly workplace with a team we’re proud to be part of. Find out more about us and our culture on our careers portal

Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don’t hire based on cultures, preferences, or personalities – it’s what you bring to the team that counts.

We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.