Level 2 Pharmacy Services Assistant Apprenticeship

Summary

The Level 2 Pharmacy Services Assistant Apprenticeship provides the knowledge and practical skills needed to work effectively in a pharmacy. Apprentices develop skills in dispensing, customer service, stock management, medicines, health and safety, and supporting patients under the supervision of a pharmacist.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Pharmacy services assistant (level 2)

Hours

Monday - Friday 8:30am - 6:30pm. Flexibility to work Saturdays. Working a minimum of 30-hours per week.

30 hours a week

Start date

Monday 5 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

A Level 2 Pharmacy Services Assistant Apprentice will support the pharmacy team with a range of day-to-day duties, including:

• Serving customers and providing excellent customer service
• Receiving and processing prescriptions
• Assisting with the dispensing and preparation of medicines under supervision
• Ordering, checking and managing stock levels
• Putting away deliveries and rotating stock
• Maintaining accurate records and patient confidentiality
• Supporting the sale of over-the-counter medicines and healthcare products
• Following health, safety and infection control procedures
• Keeping the pharmacy clean, organised and compliant
• Signposting patients to appropriate healthcare services when required

These duties help apprentices develop the skills and knowledge needed to work confidently within a community or hospital pharmacy setting.

Where you'll work

5 Forest Court
Dorridge
B93 8JA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HALESOWEN COLLEGE

Training course

Pharmacy services assistant (level 2)

What you'll learn

Course contents

• receive and log prescriptions
• assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
• work according to legislative requirements, and organisational policies
• order, receive, maintain and issue pharmaceutical stock
• provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
• work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
• act in accordance with systems and organisational governance
• recognise and act within the pharmacy regulatory, legal and ethical standards
• support the team in the development of others
• maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
• communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
• handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
• use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
• demonstrate person centred care and support within a pharmacy setting
• make pharmacy patients and patient safety your first concern
• use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
• maintain the interests of patients and the health of the public
• promote and advocate equality, diversity and inclusion
• promote healthy lifestyles to customers
• work safely within the parameters of your role using Standard Operating Procedures
• apply policies which relate to health and safety at work
• act appropriately in situations to prevent harm to yourself and others

Training schedule

• Pharmacy Services Assistant Level 2
• This apprenticeship is delivered 100% remote

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Customer care skills
• Team working
• Initiative
• Non judgemental
• Patience