Service Desk Administrator

Service Desk Administrator , Alderley Edge, Cheshire

Contract: Permanent, full-time, 40 hours per week.

Working Hours: Office based, flexible working hours. 1 working day a week at home if desired.

Salary : £28,000 - £30,000 (dependant on experience)

Reports to : Head of Centralised Operations

Where Ambition Lives

Vita Student is the UK's leading purpose-built student accommodation provider, delivering premium living experiences for students across the UK and Spain. We are committed to creating exceptional spaces, services and communities that help our residents thrive throughout their university journey.

Our portfolio continues to grow, and with that growth comes the need for efficient, scalable and forward-thinking operational support functions. Behind every successful building is a team of dedicated professionals working together to ensure our residents receive an outstanding experience, and our Service Desk team plays a key part in making that happen.

As we continue to invest in technology, systems and operational excellence, including the recent implementation of our Computer-Aided Facility Management (CAFM) platform, INVIDA, this is an exciting time to join a business that is constantly evolving and innovating.

Vita Student's Service Desk Administrator

The Service Desk Administrator plays a key role within the Centralised Operations team, helping to deliver an exceptional living experience across the Vita Student portfolio. Acting as the central coordination point for maintenance activity, this role supports sites, engineers, contractors and suppliers to ensure repairs are managed efficiently, communication remains clear, and service standards are consistently achieved.

• Manage maintenance requests from start to finish, ensuring issues are resolved efficiently and residents receive a great experience.

• Review, prioritise and coordinate repair requests through our CAFM software, INVIDA.

• Schedule works and collaborate with in-house engineers, contractors and suppliers to keep jobs moving.

• Act as a key point of contact for maintenance queries, providing timely updates and support to site teams.

• Monitor ticket progress, follow up on outstanding actions, and ensure accurate completion records are maintained.

• Coordinate quotations, approvals, purchase orders and site access arrangements to support effective service delivery.

• Maintain accurate records, documentation and compliance information within our systems.

• Support the procurement of maintenance services, parts and equipment.

• Take ownership of your workload, ensuring service levels, response times and quality standards are consistently achieved.

• Identify opportunities to improve processes, systems and ways of working as we continue to develop our service desk function.

Who We're Looking For

A highly organised and proactive individual who enjoys bringing structure to busy environments and keeping multiple priorities on track. You'll be a confident communicator who builds positive relationships with colleagues, contractors and suppliers, takes ownership of tasks, and enjoys finding solutions to problems.

Professional Experience

• Previous administration experience in a busy and fast-moving environment.

• Excellent attention to detail and a commitment to accurate record keeping.

• Confidence using Microsoft Office, particularly Excel and Outlook, and a willingness to learn new systems.

• Strong communication skills, with the ability to build positive relationships with a range of people.

• A proactive and solutions-focused approach when faced with challenges.

• A genuine desire to provide great service and support others.

• The ability to work independently while being a positive and collaborative team member.

Desireable Experience

It would be great if you also have experience in some of the areas below, but don't worry if you don't tick every box. We're much more interested in finding someone who is organised, eager to learn, and excited to be part of our team.

• Experience using a CAFM, service desk, or ticket management system, such as INVIDA, ServiceNow, Planon, Concept, or similar platforms.

• Experience working within facilities management, property, maintenance, engineering, or a related environment.

• A basic understanding of maintenance terminology and building services.

• Experience raising purchase orders and supporting invoice processing.

• Exposure to working with external suppliers, contractors, or procurement activities.

Personal Qualities and Characteristics

• Strong organisational skills and the ability to manage multiple priorities effectively.

• Proactive and positive, with a knack for finding solutions and getting things done.

• Reliable and dependable, taking ownership of your work and following through on commitments.

• Curious and eager to learn, with a willingness to develop new skills and knowledge.

• A supportive team player who enjoys working with others and building positive relationships.

• Adaptable and resilient, able to stay calm and focused when priorities change.

An interest in maintenance, property, engineering, or facilities management would be a bonus, but it's not essential. We're much more interested in finding someone with the right attitude, a willingness to learn, and a genuine desire to contribute to a collaborative and ambitious team.

Why work for us…….

Our head office is designed with people in mind: a modern workspace set in green surroundings, with an onsite restaurant and padel court. Working at Vita means being part of a team that looks out for one another, with thoughtful perks, good food, regular social moments, and wellbeing support that make Vita a place people choose to stay and grow.

We aim to create an environment where people feel supported, challenged, and trusted with fair, competitive rewards and a culture that helps people perform at their best.

Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata).

Flexible Working Hours – Flexible start/finish times between the hours of 8am - 6pm

Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata).

Free on-site Parking - Free parking on-site. If you don't drive, we are within a 5 minute walk to both train station and bus stops.

Free on-Site Restaurant – Discretionary free breakfast & lunch served 5 days a week at our premium on-site restaurant.

Free on-site Padel Court - Cancel that gym membership, and enjoy the fun of padel; providing a full-body workout that boosts cardiovascular health, improves coordination, agility, and strength, while burning calories and bonding with colleagues!

Free Stockport County Football Club Tickets – Free football tickets for employees, to be accompanied by friends or family.

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Career Development – Whether your Vita Group career is a medium or long-term venture; we onboard all employees by means of a thorough induction, delivering professional progression.

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Important

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.