Activities and Wellbeing Co - ordinator (Customer Experience Lead)

Job Advert

Activities & Wellbeing Co-ordinator (Customer Experience Lead)

£26,437 per annum

40 hours per week

Willow Lodge, Shrewsbury Road, Redhill, RH1 6BH

Role Overview

You will be part of something truly special; Willow Lodge is the first in our portfolio to operate the Household Model of Care—a fresh, relationship-led approach built around small, familiar communities of around 12 people within the home. Are you looking for a better work–life balance? Want to be part of an organisation that genuinely cares about you? If you answered yes, what are you waiting for? Apply today.

We are seeking an enthusiastic, creative, and caring individual to join our team as the Activities & Wellbeing Coordinator (Customer Experience Lead) This role is all about enriching the lives of the people who live here through meaningful engagement and fostering a strong sense of community both inside and outside Willow Lodge.

Responsibilities and Duties

• Enrichment & Engagement: Plan and organise social events, birthday celebrations, and fundraising activities that bring joy and fulfilment to our residents.
• Community Integration: Foster connections with local schools, churches, and other community organisations to enhance experiences.
• Outdoor Activities: Encourage participation in outdoor activities, including gardening and community outings, using our branded black cab.
• Family-Like Atmosphere: Uphold our ‘Ohana’ ethos by ensuring every person feels secure, loved, and part of our extended family.

Skills, Qualifications and Abilities

• Passionate & Caring: You have a genuine desire to make a difference in people’s lives.
• Creative & Enthusiastic: You bring fresh ideas to the table and have the energy to see them through.
• Community-Oriented: You value connections with the wider community and can engage others in meaningful ways.
• Dedication & Commitment: You’re someone who’s in it for the long haul, ready to become an integral part of our extended family.
• Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
• Ability to work collaboratively as part of a team while also being self-motivated and capable of working independently.

The Company and Care Home

EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive. Operating for three years now, we currently have five homes open, with more being built to expand our portfolio. We specialise in delivering high-quality care to those who need it most, with a focus on dementia care and other complex needs. Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes. What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care.

Willow Lodge is to open in the Spring of 2026. Our newly built 78-bed nursing and dementia specialist care home, which includes 2 dedicated respite studios in the heart of Redhill, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, Willow Lodge is a place to live well and thrive. We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at Willow Lodge.

Benefits of working at EQ Care

• ½ day off for your birthday – start your celebrations early!
• Blue Light Discount Card – access exclusive savings and offers.
• 28 days of annual leave (pro rata) – enjoy a healthy work-life balance.
• Salary advance scheme (Level) – access earned pay when you need it.
• Contributory pension – helping you plan for your future.
• Dedicated Learning & Development – continuous training and career growth opportunities.
• Team member rewards – recognising and celebrating your hard work.
• Free meals on shift – enjoy a meal on us while you work.
• Free tax review service – making sure you keep more of what you earn.
• Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply)

Please note: If you are not a UK resident, you must already have the legal right to work in the UK, with at least 14 months remaining on your visa. We are unable to offer visa sponsorship.

** This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice