Lead Retail Banking Transformation Consultant

Lead Retail Banking Transformation Consultant

Position Description
At CGI, you’ll help shape the future of retail banking, leading high-impact consulting and transformation initiatives that enable our clients to grow, innovate and respond to rapidly changing customer expectations. As a senior industry expert and trusted advisor, you’ll bring together strategic insight, technology and CGI’s global capabilities to create differentiated customer experiences, modernise banking platforms and deliver measurable business outcomes. You’ll have the autonomy to shape propositions and influence executive decisions, the freedom to turn emerging ideas such as AI-enabled banking and personalisation into practical solutions, and the backing of a collaborative community of consulting, technology and delivery experts to make lasting change happen.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Your future duties and responsibilities
In this role, you will lead strategic retail banking consulting engagements and transformation programmes, helping clients navigate evolving customer expectations, digital disruption, regulatory change and competitive pressure. You will advise senior banking executives on opportunities spanning digital banking, customer experience, lending, deposits, data and AI, operational efficiency and platform modernisation, taking ownership of strategies that translate into measurable business outcomes.

You will also help shape and grow CGI’s retail banking capabilities, creating innovative propositions and bringing together colleagues across consulting, delivery, technology, alliances and industry teams. Supported by CGI’s wider community of experts, you will influence major client programmes, develop internal capability and represent CGI through thought leadership and industry engagement.

• Advise & Transform – Lead strategic consulting engagements and enterprise-scale retail banking transformation programmes.
• Shape & Innovate – Develop compelling propositions across digital banking, customer experience, lending, deposits, data and AI, and platform modernisation.
• Influence & Engage – Build trusted relationships with C-suite executives and senior leaders across retail banking, digital, product and transformation.
• Lead & Deliver – Guide end-to-end transformation initiatives to achieve successful business and technology outcomes.
• Position & Grow – Support strategic pursuits, account development, solution shaping and thought leadership to grow CGI’s Banking practice.
• Interpret & Advise – Turn market trends, changing customer behaviours and regulatory developments into actionable strategies.
• Collaborate & Orchestrate – Bring together consulting, delivery, alliance and technology expertise to create high-value client solutions.
• Coach & Elevate – Strengthen CGI’s retail banking capability through mentoring, knowledge sharing and proposition development.
• Represent & Advocate – Build CGI’s market presence through industry forums, client events and thought leadership.

Required qualifications to be successful in this role
You will be an established retail banking leader with deep industry expertise and a strong track record in strategy, consulting or transformation. You will combine commercial insight with the ability to influence senior stakeholders, shape innovative propositions and lead complex change. You should be comfortable taking ownership of client outcomes while collaborating across multidisciplinary teams and supporting others to succeed.

• Extensive retail banking experience – Proven experience leading consulting, strategy or transformation programmes within financial services.
• Deep domain knowledge – Expertise across several areas such as current accounts, savings, mortgages, consumer lending, SME banking, onboarding, servicing and digital banking.
• Transformation expertise – Proven ability to develop target operating models, business cases, growth strategies and transformation roadmaps.
• Digital & platform knowledge – Strong understanding of digital banking, core banking modernisation, CRM, cloud technologies and platform ecosystems.
• Data & AI understanding – Experience using data, analytics and AI to improve customer outcomes, operational efficiency and decision-making.
• Market insight – Strong understanding of trends such as AI-enabled engagement, hyper-personalisation, embedded finance, open banking, digital identity and financial wellness.
• Executive influence – Experience advising C-suite executives and senior leaders across banking, digital, lending, customer experience and transformation.
• Complex programme leadership – Proven ability to navigate stakeholders spanning product, operations, risk, compliance and technology.
• Consulting excellence – Strong facilitation, business architecture, operating model, presentation and workshop leadership capabilities.
• Commercial capability – Experience supporting sales pursuits, strategic account development, proposals and value proposition development.
•Thought leadership – Credibility demonstrated through industry participation, publications, executive briefings or advisory engagements.

Relevant expertise may include digital banking and customer experience transformation; acquisition, onboarding and servicing; deposits and current accounts; core banking modernisation; data, analytics and AI; personalisation and next-best-action; operational efficiency; fintech ecosystems; branch and workforce transformation; and retail banking growth, profitability and product innovation.

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Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.