CUSTOMER SERVICE ADVISOR

Customer Services Advisor

Redditch office based

£28,000 per annum

Are you passionate about delivering outstanding customer service and ensuring every client has a smooth, positive experience from start to finish?

We’re looking for a proactive and organised Customer Services Advisor to join our friendly team at our Head Office in Redditch. In this vital role, you’ll be responsible for managing the customer journey from installation through to completion — ensuring every step runs efficiently, professionally, and with a personal touch.

Customer Service Advisor key duties:-

As a key point of contact for our customers, installers, and project managers, you’ll:

• Provide excellent customer service with empathy and professionalism

• Act as the customer’s main contact throughout their installation journey

• Make daily outbound calls to customers and installers, proactively addressing issues and keeping everyone informed

• Liaise with project managers to resolve queries and maintain progress

• Accurately record all communications and updates in our CRM system

• Track installation and complaint resolution progress to ensure timely completion

• Work towards achieving team and individual KPIs

• Collect outstanding balances from customers once work is complete

• Support the wider customer service team to ensure swift and effective complaint resolution

• Maintain accurate trackers, reports, and system updates for full visibility

• Communicate clearly via phone, email, and letters with internal and external stakeholders

• Provide cover for colleagues as needed to maintain exceptional service standards

• Uphold the company’s professional image at all times

The Customer Services Advisor will need to have:-

• Proven experience in customer engagement or service roles

• A genuinely customer-focused mindset with an empathetic and caring approach

• Excellent communication and interpersonal skills

• Strong organisational ability and attention to detail

• Ability to work well under pressure and manage competing priorities

• A proactive approach to problem-solving

• Confident with Microsoft Office and Outlook

• Experience in cash collection or processing finance paperwork

You’ll be joining a supportive and professional team that values collaboration, integrity, and customer satisfaction above all else. This is a great opportunity to make a real impact in a fast-paced, customer-driven environment while building a rewarding long-term career. If you think you have the skills and experience we are looking for then please do not hesitate to get in touch with your updated CV.