Services Strategy Manager

Position Overview:

The Services Strategy team is on a mission to make every Diligent services professional more effective at delivering client outcomes. We own the methodology that implementation teams deliver with the Professional Services Automation platform that every services team uses the onboarding curriculum that ramps new hires the capacity infrastructure that matches practitioners to work and the data layer that surfaces delivery patterns across the business.

As a Services Strategy Manager you will be embedded in one of these workstreams methodology Professional Services Automation onboarding capacity or data and own the day-to-day operational health of your area. This is not an administrative role. You will be hands-on in the build shipping the documentation configurations training materials or analytics that directly shape how Professional Services Partner Delivery Client Support PMO and Services Sales practitioners do their work. You will ide ntify friction ship improvements and measure adoption not maintain the status quo.

Key Responsibilities

• Workstream Ownership: Own day-to-day operational health of one Services Strategy workstream methodology Professional Services Automation onboarding capacity or data within the broader function.

• Build and Ship: Build andmaintainthe documentation configurations training materials or analytics that your workstream produces. You will be hands-on in the build not just defining requirements.

• Stakeholder Partnership: Partner with practitioners and leaders across Professional Services Partner Delivery Client Support and Managed Services on what they need from your workstream and how it could work better.

• Operating Rhythm: Run regular working sessions with the services teams who use your workstreams output:whatsworkingwhatsnot what needs to change.

• Pattern Surfacing: Surface usage patterns gaps and friction points to your manager and to the broader function when patterns cross workstream lines.

• Metrics Discipline: Maintain workstream-level metrics adoption adherence accuracy freshness thatdemonstrateyour workstreams actual impact.

• Cross-Workstream Initiatives: Support cross-workstream initiatives when scope spans multiple Services Strategy workstreams.

• Vendor and Platform Work: Participatein vendor evaluationsmethodologyrefreshes curriculum updates or platform configuration changes as they arise for your workstream.

• Team Development: Coach more junior team members on workstream operations and stakeholder engagement.

Required Experience/Skills

• Domain Experience (Required): Demonstratedexperience in professional services operations services automation administration services training and onboarding design capacity and resource management or services analytics in the GRC software space or adjacent enterprise SaaS verticals.

• Workstream Depth (Required): Hands-on experience with at least one of:methodologyauthorship and maintenance Professional Services Automation platform administration onboarding or training program design capacity and resource management or services analytics.

• Services Delivery Fluency: Working knowledge of professional services delivery and SaaS implementation.

• Operational Mindset: Comfortable owning operational metricsidentifyingfriction inprocesses and shipping improvements that the services teams using your workactually adopt. Youdontwait for a tool to exist you build it.

• AI Fluency (Required): Comfort with AI-augmented operational tools prompt engineering structured-capture habits and the ability to evaluate AI outputs critically. You have built or shipped something with modern AI tooling not just consumed it.

• Written Communication: Documentation change communications and training materials must be clear and durable across turnover.

• Cross-Functional Range: Comfortable working across Professional Services Partner Delivery Support and Managed Services.

• Education: Bachelors degree or equivalent experience.

• GRC Experience: Experience in GRC software legal/compliance technology audit/risk software or board-management software is an advantage.

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

At Diligent were building the future with people who think boldly and move fast. Whether youre designing systems that leverage large language models or part of a team reimaging workflows with AI youll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge but as an opportunity. The future belongs to those who keep learning and we are building it together. At Diligent youre not just building the future - youre an agent of positive change joining a global community on a mission to make an impact.

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What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world . We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .

At Diligent we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis and eligibility should not be assumed for all opportunities.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Required Experience:

Manager