Apprentice Food and Beverage Team Member

Summary

Mamma Giusi’s is a family run Italian Café and Deli located in Retford Town Centre. Join a small and friendly team who help serve the local residents of Retford a taste of Italy. This environment is a perfect way to learn the in’s and out’s of running a small hospitality business.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Food and beverage team member (level 2)

Hours

Monday to Saturday, 07:30 - 15:30 Shift Work.

40 hours a week

Start date

Monday 7 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include, but will not be limited to:

• Barista Training
• Selling Italian Food and Drink Products
• Food Production and Preparation
• Waiting on tables and serving customers.

Where you'll work

18 CAROLGATE
RETFORD
DN22 6BU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LINCOLN COLLEGE

Training course

Food and beverage team member (level 2)

What you'll learn

• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

• The successful candidate will work towards achieving their Apprenticeship Standard in Food and Beverage Team Member Level 2
• A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course
• This is a work-based programme with College attendance required once a month
• All learning will take place at the candidate's place of employment/College and within their contracted working hours

More training information

Course outline:

Requirements

Essential qualifications

GCSE in:

English and Maths (grade A*/9 – C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Presentation skills
• Team working
• Creative
• Initiative
• Patience
• Physical fitness