Third Party Motor Claims Intervention Handler

Third Party Motor Claims Intervention Handler

Salary: £27,000–£29,000 depending on experience
Location:  Fully Remote with a quarterly team meeting
Hours: 37.5 hours per week, Monday–Friday + 1 Saturday every 4 weeks
Shift Pattern: Varied shift patterns ranging between the hours of 8am - 8pm
Department: Motor Claims Intervention

IMPORTANT: For this role, you must have experience within Motor Claims Intervention/ Capture - if you do not have this Intervention/ Capture experience clearly on your CV, your application will be declined.

Whilst it is a fully remote role, the company would expect you to attend quarterly meet ups with your team.

The Opportunity
Are you an experienced  Motor Claims Handler with a background in  claims intervention?

We’re looking for a  Third Party Motor Claims Intervention Handler  to join a busy Intervention team, where you’ll speak directly with customers following a motor accident and identify the right support and services for their circumstances.You’ll manage motor claims intervention opportunities from  initial contact through to progression or closure , delivering excellent customer service while achieving strong capture and conversion results.

What You'll Be Doing

• Take ownership of allocated  motor claims intervention cases and make timely first contact with customers.
• Understand the circumstances of the motor accident and establish the customer’s needs.
• Explain relevant  accident management, vehicle hire, repair and claims services clearly and accurately.
• Assess eligibility, liability and customer requirements to determine the appropriate next steps.
• Drive  customer contact, capture and conversion while ensuring customers are treated fairly.
• Identify potential  credit hire, vehicle hire, repair, recovery and total-loss requirements and refer appropriately.
• Progress eligible claims and provide accurate handovers to the relevant teams.
• Manage call-backs, outstanding actions and ageing cases to ensure opportunities are not missed.
• Maintain accurate system notes covering conversations, decisions, contact attempts and outcomes.
• Handle customer questions, objections and more complex motor claims scenarios professionally.
• Recognise vulnerable customers and escalate appropriately where additional support is required.
• Work closely with Claims, Hire, Repairs and other teams to provide a smooth customer journey.

What We're Looking For

• Previous experience within  Third Party Motor Claims Intervention Handler
• Strong understanding of the  motor claims and accident management process .
• Experience working towards KPIs, particularly around  contact, capture, conversion, productivity and quality .
• Confident telephone manner with the ability to build rapport, ask the right questions and handle objections.
• Strong attention to detail and accurate claims/system recording.
• Comfortable handling sensitive customer conversations and complaints.
• Well organised, proactive and able to manage your own caseload effectively.
• A genuine customer-focused approach while understanding commercial objectives.

CII or relevant motor claims/insurance qualifications would be advantageous.
Why Join Us?

• £27,000–£29,000 salary
• Fully remote working with  monthly team meetings in the South East
• Opportunity to develop your career within  Motor Claims and Accident Management
• Join an experienced and supportive Intervention team
• Regular coaching, training and development
• Gain exposure across  claims, credit hire, vehicle hire and accident management
• Clear KPIs and opportunities for progression
• Fast-paced, collaborative working environment

If you’re an experienced Motor Claims Handler looking to develop your career within Intervention and Accident Management, we’d love to hear from you.

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