Director Consulting Expert - Service Management

Director Consulting Expert - Service Management

Position Description
At CGI, you'll help organisations solve complex business and technology challenges by combining strategic consulting expertise with exceptional client delivery. As a Director, Consulting – Expert within our Business Consulting & Advisory Practice, you'll work alongside industry leaders to shape innovative solutions, strengthen trusted client partnerships, and deliver measurable outcomes that transform organisations. You'll have the opportunity to influence business strategy, develop new consulting offerings, and drive lasting value for clients, while continuing to grow your own expertise in a collaborative environment where initiative, innovation, and professional development are genuinely encouraged.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of our work, you will need to hold UK Security Clearance or be eligible to successfully complete UK Government Security Vetting. This is a hybrid role with flexibility to travel across the UK as required.

Your future duties and responsibilities
As a Director within CGI's Business Consulting & Advisory practice, you will play a pivotal role in developing strategic relationships with senior client stakeholders, helping organisations maximise business value through modern service management, digital transformation and consulting excellence. Working across multiple industries, you'll leverage your expertise in ITIL, Lean methodologies and service advisory to shape client strategies, develop innovative propositions and deliver consulting engagements that achieve measurable business outcomes.

You'll be responsible for building trusted C-suite relationships, identifying and developing new business opportunities, supporting proposal development, and leading the successful delivery of complex consulting engagements. Alongside driving client success, you'll help shape CGI's consulting capabilities by developing new service offerings, sharing thought leadership across the organisation, mentoring colleagues, and representing CGI at industry events. Your expertise will directly contribute to business growth, delivery excellence and the continued evolution of our Advisory practice.

Build & Strengthen executive-level client relationships across new and existing accounts
Lead & Deliver strategic consulting engagements with measurable business outcomes
Shape & Develop innovative Service Advisory propositions aligned to ITIL 4 and Lean principles
Identify & Grow business development opportunities and support revenue generation
Design & Contribute compelling client solutions and winning proposals
Advise & Influence C-suite stakeholders on digital transformation and service strategy
Govern & Oversee successful project and consulting delivery
Improve & Innovate CGI consulting services and industry offerings
Develop & Share thought leadership across CGI and within industry communities
Mentor & Support colleagues while contributing to capability growth across the Advisory practice

Required qualifications to be successful in this role
You'll have an established track record of leading strategic consulting engagements and building long-term relationships with senior client stakeholders. You will combine commercial awareness with strong consulting, business development and delivery experience, alongside recognised expertise in IT Service Management and digital transformation. As a trusted advisor, you'll be comfortable operating at executive level, developing innovative solutions, influencing business strategy and helping clients achieve tangible business value.

Extensive experience leading strategic client-facing consulting engagements
Demonstrable success developing executive and C-suite client relationships
Proven business development, opportunity identification and revenue growth experience
Strong experience delivering IT or Digital Strategy with measurable business outcomes
Deep expertise in ITIL 4, Service Value System and modern IT Service Management
ITIL 4 Strategic Leader (SL) and ITIL 4 Managing Professional (MP) qualifications
Strong understanding of High Velocity IT, Lean methodologies and service transformation
Experience developing consulting propositions and contributing to solution design
Excellent stakeholder management, communication, presentation and influencing skills
Proven project, programme and consulting delivery leadership
Strong commercial awareness and ability to balance client value with business growth
Experience contributing thought leadership through industry forums, networking and professional communities

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.