- Respond promptly to customer inquiries via phone, email, and other communication channels.
- Provide accurate information about services and resolve customer concerns effectively.
- Maintain detailed and accurate records of customer interactions in the system.
- Collaborate with internal teams to ensure customer needs are met efficiently.
- Identify and escalate complex issues to the appropriate department when necessary.
- Assist in improving customer service processes by providing feedback and suggestions.
- Support the team in achieving key performance indicators and service goals.
- Uphold the organisation's values and ensure a positive experience for all customers.
Vacancy posted 5 days ago
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