Property Finance administrator apprentice

Summary

A fantastic opportunity to join the team here at MetroPM, working as a Property administrator apprentice. If you are interested in working in the Residential Property Management sector and wish to work for an established and experienced company who are passionate about delivering exceptional customer service then apply today.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Starting pay to be reviewed based on applicants experience. Salary reviewed at performance reviews.

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am to 5.30pm.

37 hours 30 minutes a week

Start date

Monday 14 September 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Responsibilities:

• Basic letter writing
• Sending minutes, notice of meeting, letters prepared by property managers
• Data entry
• Updating clients details on software
• Scanning and saving document to software such as leases, health and safety polices, insurance documents, management agreements
• Franking post and taking to the post office
• Ordering stationary
• General office administration including photocopying, scanning, e-mailing, axing and laminating
• Opening new files when required
• Archiving files ready for collection
• Sending brochure to prospective clients
• Assisting the accounts assistant as necessary and the need of the company dictates
• Handling of all inbound customer contact to achieve a first contact resolution wherever possible
• Handle customer queries through to completion ensuring a seamless hand-off, where this is not possible
• Manage and document customer requests efficiently for the supply of keys, fobs and permits
• Take credit/debit card payments ensuring all details are correct, secure and handled confidentially, according to company policy
• Ensure all customer information is handled confidentially and in line with GDPR
• Support Property Managers in order to ensure customer and development issues deliver resolutions promptly
• Communicate with teams, updating on a regular basis with important information on events in order to successfully support customer queries
• Finance administrative tasks
• Invoicing

Where you'll work

St Mary's House 68 Harborne Park Road Harborne
Birmingham
B17 0DH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Level 3 apprenticeship
• Functional Skills in English and maths if applicable
• 1 day per week on and off the job training with Metro PM
• Minimum of 1 day per month training at Protocol Consultancy Services (training provider)

Requirements

Essential qualifications

GCSE in:

• English (grade A*-C or 4-9)
• Maths (grade A*-C or 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Time Management