Summary
We are looking for a motivated and enthusiastic IT & Digital Apprentice to join our growing team. This is an exciting opportunity for someone who is passionate about technology and wants to develop practical skills across both hardware and software support within a busy healthcare environment.
- Wage
£14,976 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
- Monday - Friday: 8am - 6:30pm, based on a rota, so hours could differ.
36 hours a week
- Start date
Monday 10 August 2026
- Duration
1 year 6 months
- Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Providing first-line IT support to staff
- Assisting with hardware setup, maintenance, and troubleshooting
- Helping staff with login issues, password resets, and user accounts
- Maintaining printers, scanners, and other office equipment
- Supporting software installations, updates, and system access
- Helping ensure devices and systems are secure and compliant
- Logging and tracking IT support requests
- Assisting with onboarding new starters and setting up equipment
- Assisting with website updates and digital content management
- Supporting the use and promotion of the NHS App and related digital services both amongst staff and patients
- Supporting wider digital transformation projects within the organisation
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Haughton Road, Shifnal, TF11 8DD
- Euston House, Euston Way, Town Centre, Telford, TF3 4LY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TELFORD COLLEGE
Training course
Information communications technician (level 3)
What you'll learn
Course contents- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- Information Communications Technician Level 3
- 1 day per week at the college (term-time)
- Workplace mentor
- College assessor
Requirements
Essential qualifications
GCSE in:
- English (grade C / 4)
- Maths (grade C / 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
Other requirements
Driver - as there are multiple sites to access on a daily basis.
Vacancy posted 22 days ago
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