Event Day External Transport Supervisor - Casual

Who We Are

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the

Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.

We’re at our brightest when we’re all together. Our Club, our teams, our community. 

There is only one Hotspur. Tottenham Hotspur.

The Role:

Supervisors should ensure, as far as is reasonably practicable, they have prepared a safe environment to facilitate the safety of all attendees at events held at the Stadium.

You will lead by example, inspiring and guiding your team to provide a safe and welcoming environment for all staff and visitors. Supervisors will work within the law and the event regulations as set down by the Club in accordance with the Stadium Safety Certificate.

• Supervisors must complete the pre-event checks relevant to the area to which they have been assigned and must advise Control of any defects or missing equipment prior to opening the stadium or egress.
• Supervisors are responsible for the management of their allocated resources including, traffic marshal, NRSWA and CSAS staff, issued equipment and equipment pre located in their designated area.
• Supervisors are responsible for the preparation of their allocated transport team.
• Responsible for a team of car park and traffic management personnels, you will ensure each member of your team is briefed prior to commencing duties and are familiar with the area in which they will be working. You’ll regularly check each member of your team and provide ongoing support and instructions as required.
• Supervisors have a responsibility for maintaining a safe environment throughout the duration of their shift the safety of members of the public and staff occupying an area to which they have been assigned.
• Supervisors will be proactive in resolving any issues reported to you by transport staff/member of public in a professional manner, escalating as necessary.
• In dealing with matters relating to crowd safety or unacceptable behaviour and will keep the transport management team informed should they require assistance.
• Supervisors are responsible for the welfare and development of their team.
• Where a team member consistently does not meet the requirements expected by Tottenham Hotspur Stadium, either in behaviours or lack of engagement with team or customers they are required to inform the transport management team for further action.
• Supervisors must have a thorough understanding of the content of the “Staff Emergency Procedures” whilst on duty at the Stadium and be fully aware of the operational protocols for post-match queue management across the local transport hubs.
• Supervisors should always conduct themselves in a way that reflects to the Club values. This applies when attending other Clubs whether in a working or private capacity.

Key Responsibilities:

• You will lead your team of Car Park and Traffic Management personnel, being an exceptional role model.
• Team Briefings and dissemination of information from the Transport Manager, their Deputy and/or (where appropriate) Clubs Safety Officers
• Staff Deployment in accordance with the Operational (dot) plans
• Report writing (pre, post and during event).
• Radio communications.
• PEAPS Checks.
• iPad management & Squad management.
• Staff development and mentoring of new starters within the team. 
• Maintain excellent stadium wide knowledge of venue layout and operational requirements of the car park team and traffic management team and additional equipment provided to carry out assigned duties.
• Always demonstrate excellence:  uniform and appearance, communication, punctuality, and issue resolution
• Attend Supervisor training and development sessions.

Essential Skills – must have

• NRSWA Qualification or Prior Supervisory experience at Events ideally in car park and traffic management

Desirable skills

• An excellent Leader, able to lead in a regularly changing environment.
• Must possess good communication and interpersonal skills.
• Display excellent supervision skills.
• Solutions orientated and calm under pressure.
• Must have a can-do attitude and flexible approach to working.

Our values that bind us:

DREAM THE IMPOSSIBLE – Impossible made possible when we think outside the box

DARE TO CHANGE THE GAME – Relentlessly strive for glory and leave our mark on the world

DO IT OUR WAY – Win the right way, never at all costs. 

Our Responsibility to you

Safeguarding is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS, and reference checks for this role.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.

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