Retail Reporting & Insights Analyst

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Retail Reporting & Insights Analyst to join our growing business.

Purpose of the Role

- Support both Retail and Digital Transformation teams with clear, accurate data and insights

- Turn data into simple, actionable reports that improve store performance and online growth

- Own and continuously improve the retail reporting suite to ensure it is reliable, relevant, and easy to use

Key Responsibilities

Data analysis & insight

• Analyse retail and digital data to identify trends, risks, and opportunities
• Translate data into clear, practical insights for Transformation teams
• Support decision-making with fact-based recommendations

Reporting

• Own, produce, and maintain the retail reporting suite (daily/weekly/monthly)
• Ensure all reports are accurate, timely, and easy to understand
• Continuously improve reports to keep them relevant and aligned to business needs

Business support

• Work closely with Retail and Digital Transformation teams on key initiatives and projects
• Provide analysis to support trials, pilots, and new ways of working
• Help track performance of key programmes / projects

Data accuracy & governance

• Improve the quality and consistency of data used across reports
• Investigate discrepancies and work with teams to resolve root causes
• Support better discipline around data input and reporting standards

Continuous improvement

• Look for ways to simplify reporting and reduce manual effort
• Introduce new metrics or dashboards where they add value
• Stay close to store and digital team feedback to evolve reporting

What Good Looks Like

- Reports are trusted, accurate, and used regularly by Retail & Digital teams

- Insights clearly highlight what is happening and what we should do about it

- Data issues are quickly identified and resolved

- Reporting is simple, consistent, and aligned across teams

Skills & Experience

- Strong analytical skills with the ability to interpret data and spot trends

- Experience working with Excel (essential) and reporting tools (e.g. Power BI or similar)

- Ability to present data in a simple, clear way (no jargon)

- Good attention to detail and a focus on accuracy

- Comfortable working with multiple stakeholders across Retail and Digital

Personal Attributes

- Curious – asks why and digs into the detail

- Practical – focuses on insights that drive action, not just numbers

- Collaborative – works well with both store-facing and central teams

- Proactive – spots issues early and suggests improvements

What to expect from us

• 25 days holiday, plus 8 days bank holiday
• 15% store discount, 30% club individual restaurant discount
• Discounted gym membership
• Charity fundraising events
• Educational sponsorship
• Enhanced maternity/paternity leave
• Long service awards
• Reward & recognition