Business Services Support Apprentice

Summary

The Business Services Support Apprentice will help ensure the smooth day-to-day running of Step One Charity by providing essential business support, administration, financial data processing, workflow coordination, basic IT systems, daily business operations through administration, data entry and communications.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday to Friday.

37 hours 30 minutes a week

Start date

Tuesday 17 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Launch Your Career with Step One Charity!

Are you organised, enthusiastic and keen to learn new skills while making a difference? Step One Charity is offering an exciting opportunity to join its team as a Business Services Support Apprentice, where you’ll play an important role in supporting the smooth running of the organisation.

This is a fantastic opportunity to gain hands-on experience across a variety of business functions, including administration, finance, payroll, IT and facilities. Your day-to-day responsibilities will include managing documents, entering data, maintaining accurate records, supporting internal communications and helping colleagues with general office administration.

You’ll work alongside the Business Services team and have the opportunity to engage with the CEO, senior colleagues, managers, staff and external partners. This varied role will give you valuable insight into how a charity operates, from its everyday activities to its wider organisational goals.

Executive & Business Services Support

• Provide business process support to the CEO & Business Services team
• Assist with preparing reports, presentations, and briefing documents
• Provide cover for business services inboxes when required
• Maintain records, databases, and contact lists in line with data protection requirements
• Assist with ordering supplies and coordinating office needs
• Assist with compliance-related administration and organisational record-keeping

IT, Facilities & Business Support

• System maintenance support with user records, digital files and internal systems and databases
• Helpdesk Assistance: Triage first-line IT, hardware and software queries from team members as appropriate
• Process co-ordination – help develop and co-ordinate digital office operations and communication flows

Finance, HR & Payroll Support

• Transactional support: Process invoices, expense claims and routine payments in support of the Finance & HR teams
• Maintain accurate financial records and reconciliation spreadsheets
• Support the development of financial reporting and business process solutions
• Assist with month-end administration including payroll and ad-hoc reporting tasks

Other responsibilities

To undertake any other duties, which fall broadly within the scope of this role, which is of a similar level of responsibility.

Where you'll work

The X Centre
Commercial Road
Exeter
EX2 4AD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH DEVON COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

The apprentice will work towards a Level 3 Business Administration Apprenticeship with South Devon College, typically completed over 15 months through a day-release training programme alongside practical workplace experience.

Training will develop the knowledge and skills needed to succeed in a business environment, including business administration, producing documents, managing information, communication, customer service, teamwork, problem-solving and supporting colleagues. The apprentice will also learn about workplace responsibilities, policies and procedures, and how to manage and improve their own performance.

This combination of college-based learning and hands on experience will enable the apprentice to apply their learning directly to the role while developing valuable, transferable skills for their future career.

Requirements

Desirable qualifications

GCSE in:

• English (grade Grade 4 or above)
• Maths (grade Grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Presentation skills
• Administrative skills
• Maintain confidentiality
• Follow processes
• Work methodically
• Willingness to learn
• Positive
• Proactive attitude

Other requirements

The post holder will maintain appropriate confidentiality of information relating to Step One, individuals and service-user information. The post holder must comply with all aspects of the Data Protection Act.