Full Time Retail Sales Advisor - Swatch Westfield White City

The company

The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words.

Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.

Job description

Swatch are looking for a Full Time Retail Sales Advisor, to join our Westfield, White City.

Your main activities will be to provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all products to end consumers. Meeting all sales targets and store objectives.

Profile

Essential

• Positive and outgoing with the ability to naturally converse with customers
• Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them
• Adaptable with the ability to build strong working relationships within small teams
• Excited to learn about Swatch products and gain a technical understanding of our ranges

Preferred

• Have experience within retail and/or fashion accessories

• Be accommodating to shifts, longer trading hours and staying late for events etc
• Have experience dealing with international customers
• Ability to communicate in multiple languages

• Commercial focus with a desire to exceed KPIs

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service. • Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.