Care Supervisor
Location: Cardiff
Bluebird Care – Where you change lives
We’re the best at what we do and it’s all thanks to talented people like you. As the leading Home Care provider , we take pride in our work - and we’re looking for a caring and dedicated person to join our Bluebird Care Cardiff and The Vale Team as a Care Supervisor , to help us set the standard.
As a Care Supervisor , you’ll play a vital role in ensuring our customers receive the highest standards of care, while also supporting and mentoring our care experts in the field. From being the friendly voice behind the scenes, managing enquiries from potential customers, to stepping in hands-on to deliver care when needed, you’ll make a real difference every day.
Key Responsibilities
We’re looking for a compassionate and dedicated Care Supervisor to join our team in Cardiff, where you’ll supervise care assistants, manage a designated area efficiently, and ensure our services consistently meet customers’ needs while promoting their dignity and privacy.
- CUSTOMER CARE
Conduct assessments with customers (and their representatives) to identify needs and create tailored care plans, regularly updating them as necessary and ensuring confidentiality at all times. - STAFF COORDINATION
Guide care assistants, appropriately match them to customers, and provide support with training and supervision. Attend initial customer visits to introduce the care assistant. - QUALITY ASSURANCE
Monitor service quality by conducting reviews, investigating any issues related to the service, and implementing improvements where needed. - EMERGENCY SUPPORT
Participate in the on-call rota, handling emergency situations by arranging cover for staff absences.
Duties Include
- Carrying out risk assessments and agreeing on risk control measures.
- Maintaining clear communication with customers, their representatives, and care staff.
- Managing Medication Administration Record (MAR) chart distribution.
- Ensuring compliance with regulatory requirements and company policies.
Hours
Monday to Friday, 8:30 am - 4:30 pm
Benefits
- £26,520 or more DOE
- 28 days holiday (including bank holidays)
- Company events
- Company pension
- Employee discount
- On-site parking
- Referral programme
- Blue Light Card
- Funded Training
Requirements
- A minimum of QCF Level 2 qualification (with enrolment onto QCF Level 3 available during employment).
- Experience in providing home care and a commitment to maintaining high standards of service.
- Full UK Driving Licence with access to your own vehicle
This role offers an opportunity to make a meaningful difference in people’s lives while developing your skills within a supportive environment. Apply now to be a key part of our Bluebird Care team!
Bluebird Care Cardiff and The Vale is an Equal Opportunity Employer.
DBS checking and references will be undertaken in line with government regulations and recruitment best practices.
Vacancy posted 8 hours ago
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