Urology healthcare support worker | University Hospital Southampton NHS Foundation Trust

Urology Direct Clinic

Hours: Wednesday–Friday, 08:00–16:00
(Some flexibility may be considered)

We are looking for an enthusiastic and motivated Healthcare Support Worker to join our busy and forward-thinking Urology Direct team.

This is an exciting opportunity to work within a supportive and fast-paced specialist service, caring for patients with a wide range of acute and chronic urological conditions. The successful candidate will demonstrate excellent interpersonal and communication skills, a compassionate bedside manner, and a proactive approach to patient care.

This role would suit an experienced Healthcare Support Worker, although we would also welcome applications from apprentices or individuals keen to develop within healthcare.

Main Duties and Responsibilities:
Support clinicians in the delivery of high-quality patient care within the urology outpatient setting
Provide compassionate, professional, and dignified care to all patients
Perform male and female catheterisation (training can be provided if required)
Undertake venesection and cannulation where competent to do so
Chaperone during examinations and procedures as required
Receive and manage telephone referrals from GPs, Emergency Departments, community teams, and patients and document accurately.
Liaise with community nursing teams and complete referrals where appropriate
Arrange and coordinate ongoing clinical supply orders for patients
Ensure clinic rooms are appropriately prepared and stocked
Escalate concerns appropriately and work within own level of competence
Work both independently and as part of the wider multidisciplinary team
Develop autonomous working practices once deemed competent and appropriately trained

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS, we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

About You
The successful candidate will:
Be enthusiastic, caring, and motivated
Have excellent interpersonal and communication skills
Demonstrate a calm, professional, and empathetic bedside manner
Be proactive and willing to learn new skills
Thrive in a busy clinical environment
Work well both independently and within a team
Have good organisational and time management skills
Be confident communicating with patients and healthcare professionals via telephone and face-to-face interactions

Desirable Skills and Experience
Previous experience working in a healthcare setting
Male and/or female catheterisation experience
Venesection and cannulation skills
Experience within outpatient, acute, or urology services
Knowledge of clinical documentation systems

Training and support will be provided for the right candidate.

This advert closes on Thursday 14 May 2026