Night Receptionist- Kents Hill Park

Night Receptionist – Kents Hill Park, Milton Keynes | Full-Time / Permanent

£13.58 per hour + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We’re looking for...

We’re looking for a friendly, reliable and confident Night Receptionist to join the team at Kents Hill Park. You’ll be responsible for looking after our guests and supporting the smooth running of the hotel overnight, ensuring everything is safe, secure and ready for the day ahead.

If you’re someone who enjoys working independently, takes pride in delivering great guest service and can stay calm and organised when things don’t quite go to plan, we’d love to hear from you.

Night Receptionist – The Role

As Night Receptionist, you’ll take responsibility for the smooth running of the hotel throughout the night, providing a welcoming and professional service to our guests while ensuring the hotel remains safe, secure and well presented.

You’ll:

• Deliver a warm, personalised and professional service to guests throughout their stay.
• Manage guest check-ins and check-outs during the night, responding to queries and requests promptly.
• Take responsibility for the Front Office operation overnight, working closely with the Reception Supervisors and Front of House Manager.
• Complete the Night Audit and ensure all relevant reports are accurate and submitted correctly.
• Prepare and submit the Night Duty Manager report, ensuring key information is communicated to the wider team.
• Respond confidently and appropriately to guest complaints or issues, taking ownership and finding quick, effective solutions.
• Monitor and complete overnight task lists for the Front Office and wider hotel team, ensuring outstanding tasks are followed up.
• Carry out regular fire walks throughout the night to ensure the safety and security of guests, colleagues and the hotel.
• Respond to evacuations, emergencies and other incidents in line with hotel procedures and policies.
• Inspect the car park and surrounding areas, ensuring litter is removed and bins are changed where required.
• Check the cleanliness and presentation of coffee areas before they open in the morning.
• Maintain a clean, tidy and professional Front Office environment, ensuring reception and office areas are free from clutter.
• Maintain excellent personal presentation, punctuality and professional standards at all times.
• Build strong relationships with guests and take the time to understand their needs throughout their stay.
• Maintain a strong knowledge of hotel products, services, facilities, events, pricing, policies and the local area.
• Follow all hotel SOPs and ensure operational and safety procedures are consistently followed.
• Use initiative to identify and resolve issues independently, escalating where appropriate.
• Support the wider hotel operation during the night and ensure the team is ready for a smooth start to the following day.

What we’re looking for

• Previous experience within hospitality, hotels or a guest-facing environment.
• A genuine passion for delivering excellent customer service.
• The ability to work confidently and independently during night-time hours.
• Strong communication and interpersonal skills, with a friendly and approachable manner.
• Excellent organisational skills and the ability to prioritise and manage multiple tasks.
• A proactive approach, with the confidence to use your own initiative and solve problems.
• The ability to remain calm and professional when dealing with challenging situations or emergencies.
• A strong understanding of the importance of health, safety and security within a hotel environment.
• Good attention to detail and pride in maintaining high standards of presentation and cleanliness.
• Flexibility and the ability to work well under pressure.
• Good knowledge of hotel products, services and local events would be beneficial.
• Knowledge and experience of Opera is required.

What you’ll get in return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

The Venues Collection is part of Compass Group UK&I, bringing together seven easily accessible event spaces with hotel-style residential and leisure facilities across the UK.

Our venues feature stylish and individual event spaces, from contemporary meeting rooms to historic and characterful destinations. At Kents Hill Park, you’ll be part of a team that creates memorable experiences for guests every day.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences – and shape the future of hospitality.

Our benefits include:

• Medicash – Healthcare benefits, including dental, optical and therapy treatments
• Aviva Digicare – Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts – up to 55% off cinema tickets
• Health & Wellbeing discounts – 20% off Nuffield Health and 10% off PureGym
• Travel discounts with holiday companies such as TUI and Expedia
• Shopping discounts – save up to 15% at high street and online stores
• Meals on duty
• Vodafone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days' annual leave plus bank holidays and an additional day off for your birthday
• 2 additional days' leave following return from maternity leave during your first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• Ongoing training and development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products