JOB DESCRIPTION
Looking for a role where you can make a real difference to customers every day?
Join us as a Customer Service Advisor and become the first point of contact for customers calling our SSCL Customer Service Hub. You’ll be helping people navigate processes and providing guidance – no processing, just supporting callers with the right information.
This is a full-time hybrid role, so you’ll work from home Monday to Wednesday and be in our Newport office Thursday and Friday.
What you’ll be doing:- Answering inbound calls and email queries within agreed service levels.
- Gathering and logging accurate information on client systems.
- Monitoring and progressing calls and emails to meet contracted service levels.
- Escalating issues to Subject Matter Experts or team leads when needed.
- Providing clear guidance and support to callers throughout their process.
What you’ll bring:
- Strong customer-facing telephone and call handling skills.
- Ability to communicate clearly and professionally.
- Confidence in using client systems to log and track information.
It would be great if you had:
- Knowledge of IT systems.
- Experience with call management software.
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent.
Location: Hybrid – Newport.
Security Clearance Level: SC.
Internal Recruiter: Becky.
Salary: £26298pa.
Benefits: 25 days annual leave with the choice to buy
additional days, health cash plan, life assurance, pension.
Loved reading about this job and want to know more about
us?
Shared Services Connected Ltd (SSCL), part of the Sopra
Steria UK Family, is the market leader in critical business support services
for the UK public sector. Operating at size and scale since 2013, SSCL has
delivered over £750 million of savings – providing more funds for front line
public services. We transform services using digital solutions and innovative
technology, developing platforms that enable flexibility to meet the changing
needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and recognises SSCL as one of Great Place To Work® UK’s best workplaces. We deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
Vacancy posted 12 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Advisor in Newport vacancy
£13.45 - £14.45 per hour
...pitch in to help each other out. Just like you. As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to... ...retail colleagues and making sure every customer receives the service they deserve. In return, we’ll give you a competitive salary...SuggestedHourly payPart-timeSeasonalShift workNight shiftAfternoon shiftEarly shift- £22k - £26k per annumEstimated...or meat on Market Street, you’ll play a big part in making our customers’ experience special every day. You’ll work in a fast-paced,... ...other areas of the store too, such as Replenishment and Customer Service, so flexibility and teamwork are essential. More about our...SuggestedFlexible hoursShift work
£13.45 per hour
...Customer service assistant About bp retail We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs. What you get...SuggestedFlexible hoursbp Retail
Newport21 days ago£8 per hour
...knowledge of our product range and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first-time... ...an exceptional standard of cleanliness throughout the kitchen, service area and restaurant ~ Consistently deliver exceptional customer...SuggestedHourly pay16 hoursFlexible hoursWeekend workAfternoon shiftDunelm
Newport16 days ago- ...Assistant, you’ll play a key role in delivering a high-energy, customer-focused experience on every shift. You’ll support customers on the... ...retail skills in a fast-moving environment. Sales & Customer Service Engage with every customer to deliver outstanding service...SuggestedHourly payExtra incomePart-timeCasual workImmediate startFlexible hoursShift workAfternoon shift
- £27k - £35k per annumEstimated...About the role We’re looking for Team Members to join us! As a Team Member, you’ll provide fast and friendly service to our customers, make sure the shop is clean and tidy, and prepare our much-loved products. We serve our customers across a number of different channels...Weekly payPermanentRemoteShift work
£13 per hour
...will be discussed at interview. BECAUSE OPPORTUNITIES ARE ENDLESS Here at Primark, we love to do things our way. We help our customers keep up with high fashion at affordable prices. We do everything with passion, high standards and care around here. And if that sounds...Hourly payPart-timeFixed-term contractShift work- £22k - £25k per annumEstimated...Overview To support the delivery of a high-quality, patient-focused service. The role involves close collaboration with clinicians,... .../ Emergency Department processes Desirable criteria ~ Customer Service Training Skills Essential criteria Good communication...Flexible hours
- £22k - £25k per annumEstimated...Job Overview We are looking for a motivated, organised and customer‑focused Business Support Administrator to join our Estates & Facilities... ...providing a professional front‑of‑house and administrative service to the Estates & Facilities division. Are you organised, friendly...On-siteFlexible hoursRotating shifts
- ...General Sales Assistant within our stores, you’ll be delivering an efficient and reliable service to our customers who are at the heart of everything we do. You will be a customer advisor achieving our sales whilst living our Matalan Values; maintaining a high performing,...PermanentPart-timeImmediate start
£17.56k per annum
...SHARE About this Role We are looking for a friendly and enthusiastic person to provide a professional and efficient administration service to our school and a welcoming environment for pupils, parents, staff, and visitors. This role plays a key in supporting safeguarding,...PermanentFull-timePart-timeTerm-timeOn-site5 days/weekFlexible hours- £22k - £28k per annumEstimated...Department: Customer Care Location: Coventry Location: Remote (UK or Ireland) Hours... ...about delivering exceptional customer service? Join Mountain Warehouse, a growing global... ...a friendly and motivated, Customer Care Advisor to join our vibrant, remote team. About...16 hoursPart-timeRemoteShift work
£26.12k - £26.74k per annum
...making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE. At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone,...Immediate start£12 per hour
...Customer Team Member Role overview Customer Team Member (18+) SPAR Newport Minimum 20 hours with extra shift cover available... ...the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food...PermanentShift workRotating shiftsWeekend workAfternoon shift£13.26 per hour
...clerical and administrative support to the team leader and to assist customers with their enquiries and will communicate in person, by... ...associated with cremations and will receive payment for crematorium services, issue receipts and keep records in compliance with the financial...Full-timeTemporary£13.09 per hour
...and by joining the Retail Team as a Travel Advisor in our Newport Superstore, we’ll support... ...and additional products. You’ll put all customers at the heart of our business by creating... ...dedication to delivering exceptional customer service and flexibility for our customers, you’ll...Hourly payPart-timeShift workAfternoon shift- £22k - £28k per annumEstimated...Retail Optical Assistant – Vision Express Where customer service meets premium eyewear and med-tech innovation.Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group...Full-time
£12.83 per hour
...passionate, hard-workers ready to confidently welcome and help customers as they walk through our doors. And once you’ve found your feet... ...location benefits from public transport links, with regular bus services to the retail park and easy access from the M4, and also offers...Hourly payPermanentFull-timeTraineeshipImmediate start£12.72 per hour
...Newport, NP18 1HQ OVERVIEW Are you passionate about all things Golf? Could you provide knowledgeable advice and deliver a fantastic service to our guests? Do you want to experience working with the team who has hosted the European Tour Wales Open and the Ryder Cup? WHAT...Hourly payFull-timeSeasonal5 days/week£13.26 per hour
...clerical and administrative support to the team leader and to assist customers with their enquiries. KEY RESULT AREAS To... ...associated with cremations To receive payment for crematorium services, issue receipts and keep records in compliance with the Council�...Hourly payFull-timeImmediate start£12.76 per hour
...What you’ll do: Join our team at Ashbridge Inn Table Table as a Restaurant Team Member and use your passion for outstanding customer service to its full potential. Be part of the UK’s leading hospitality business, Whitbread. We believe that everyone is unique and there...Hourly payPart-timeFixed-term contractZero hours contractImmediate startFlexible hours£28 - £36 per hour
Administrative Office Work Support Assistant - Remote Pay: £28.00 - £36.00 per hour Part-time or Full-time About This Position We are currently seeking organized and dependable individuals for an entry-level Administrative Support, Data Entry Assistant job...Remote jobHourly payFull-timePart-timeOn-siteWork from homeHRS Talent Solutions
Newport9 days ago- £22k - £26k per annumEstimated...maintain high performance and ensures we consistently deliver on our Customer Promise. What we offer ~ Competitive Salary – We regularly... ...customer experience excellence. Delivering a customer first service through the management of pick to manifest times and achieving...Flexible hours
£8.28 - £12.71 per hour
...this summer and help us deliver an incredible experience for our customers. Contracts range from a few days up to 12 weeks, depending on... ...environment. On the sales floor, you’ll: Deliver fast, friendly service and help customers find what they need Keep the sales floor...Long-term contractTemporaryPart-timeSummer workSkilled worker visaMonday to ThursdayFlexible hoursShift workWeekend work£28k - £32k per annum
Company: CHASE TAYLOR RECRUITMENT LTD Job Type: Permanent, Full Time Salary: £28000 - £32000/annumPermanentFull-time£35.04k per annum
...Summary If you’re passionate about supporting customers to sustain their tenancies, improve their wellbeing, and access the services they need to live safely and independently,... ...great fit for you. As a Housing & Wellbeing Advisor, you will work directly with individuals facing...PermanentFull-timeOn-site- £22k - £25k per annumEstimated...Directorate, and the post holder will be required to perform a range of administration and secretarial duties within the STT/Colorectal service. The successful candidate will have the ability to work well as part of a team, be flexible to the needs of the service and able...Fixed-term contractOn-siteFlexible hours
$25 - $30 per hour
...delivering innovative wireless and wired technology solutions to our customers. Wages + Commission: $25–$30+/hour Sales Partners have the... ...with ongoing promotions, new product launches, and updates to service features, ensuring you’re always able to provide customers with...Hourly payFull-timeWeekend workAfternoon shift£12.85 per hour
...Start date: Immediate start Salary: £12.85 per hour JOB PURPOSE To provide an effective and efficient administrative support service. (The below key result areas outline the generic duties required within the Administrator post, however the specific tasks will be...Hourly payFull-timeOn-siteImmediate start- ...individual to join our Occupational Health & Wellbeing Team as an Assistant Officer. This is a key role supporting the delivery of wellbeing services across the organisation, helping ensure our officers and staff receive the support they need to stay physically and psychologically...Part-timeHybrid workingFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Advisor. Be the first to apply!
Related searches
- customer advisor at lloyds banking group Newport
- customer service attendant Newport
- client service advisor german speaking Newport
- client management specialist Newport
- customer service advisor o2 Newport
- client service specialist Newport
- customer service representative level Newport
- customer service advisor no weekends Newport
- customer service representative remote Newport
- german speaking customer service administrator Newport