Housing Officer

Housing Officer needed in Bournemouth, £17.84ph PAYE - Reference: 5295801

Role Purpose

• To provide and co-ordinate a high-quality housing service including enabling sustainable and high-quality tenancies. This is undertaken through handling a varied caseload, acting as an escalation point for more complex issues and providing expert advice on accommodation options. This role may also take a lead on small projects impacting the service area and contribute to policy development as well as engaging with a range of stakeholders to improve the service.

Accountabilities

• Act as a point of escalation for more complex tenancy and housing issues for both colleagues and customers, for example concerning allocations, applications and assessments, so that housing options and housing management functions are delivered and managed in accordance with policy.
• Handling a complex caseload, which would include investigating varied matters across multiple disciplines and forming an appropriate plan of action/response i.e. fraud, safeguarding, tenancy breaches.
• Determining whether formal enforcement proceedings should be taken, in accordance with legislation, regulation and procedure, liaising with enforcement colleagues to progress the case. This will include gaining the co-operation of the customer or specifying actions to deliver outcomes as appropriate, including issuing cautions/warnings and formal decisions.
• Serve legal notices or warnings on customers and attend and present evidence at Court, including liaising with appropriate experts such as court, legal officers and the Police, monitoring cases subject to court orders and preparing cases for enforcement action in accordance with procedures and policy.
• Provide reports in respect of complex tenancy or housing issues, so that they can be managed and dealt with at the appropriate level. This may include attending case reviews/conferences with other departments and agencies such as the police or social care.
• Responsible for co-ordinating the response to resolving issues i.e. anti-social behaviour, or domestic abuse, where that may involve multiple departments and outside agencies, including leading multi-agency meetings. This involves managing risks associated with safeguarding or welfare concerns in line with policy.
• Work with a wide range of stakeholders including tenants or residents, proactively seeking their engagement, advising and educating them on their responsibilities to enable the resolution of escalated issues or complaints. This may also include enabling their input into the service.
• May manage or contribute to small projects that directly impact the service area to ensure specified objectives are delivered on time and to budget
• Provide contributions to the development of policies, procedures, and performance management of the team, so that the Manager can continue to improve and develop the housing service.
• Identify opportunities for improving working practices, procedures and processes and support embedding these within the team once agreed by management, for the continuous improvement of services.

This is a full time role on a temporary contract basis

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to View email address on findajob.dwp.gov.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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