Service Desk Engineer

Service Desk Engineer

Fully On-Site - Milton Keynes Office

30,000 - 35,000 + Bonus & Benefits

We're looking for a Service Desk Engineer to join our dynamic team and be part of a leading international technology provider. You will be working with a wide variety of customers in a diverse number of sectors including Finance, Manufacturing and Retail.

This is a fantastic opportunity to be part of a highly collaborative, forward-thinking technology organisation where your work directly contributes to keeping critical systems running smoothly for our customers. Every day brings new challenges, new technologies, and the chance to make a real impact.

In this role, you'll manage incidents from start to finish, ensuring tickets are logged, prioritised and resolved within agreed SLAs. You'll work closely with technical teams, partners and customers, providing regular service reporting while helping to deliver an outstanding managed service experience.

Experience Required:

• Must have IBM Infrastructure / Environment background experience
• Experience in a Service Desk, Operations or Managed Services environment
• Knowledge of ticketing systems (JIRA ideally) and 1st line support processes
• Strong Microsoft 365 skills
• Excellent communication, organisation and problem-solving abilities
• A proactive, customer-focused approach with great attention to detail
• Ability to work independently and as part of a collaborative team

If you're looking for a role where no two days are the same, where you can make a real difference to customers, and where your development truly matters, we'd like to hear from you. Please send your CV to (url removed)

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.