Divisional Support Officer

Job overview

The Division B Senior Leadership Team is looking to appoint a self-motivated individual to join the team as the Divisional Support Officer to cover a 9 month Secondment. 

You will have the ability to provide Personal Assistant support to members of our Divisional Senior Management Team. You will also have the ability to provide support to the Divisional Support Manager as well as our wider Senior Leadership Team within the Division.   

If you enjoy working in a friendly fast paced office environment and have previous experience in providing senior administration support including very high levels of professionalism, exceptional attention to detail, discretion and confidentiality, as well as being able to effectively prioritise numerous tasks and work under pressure to achieve tight deadlines, then this role could be for you. 

If you are looking for an opportunity where you will be encouraged to use your skills and ideas and think differently in order to have a positive impact in our Division then we would love to hear from you.

Main duties of the job

To manage a highly professional, comprehensive, effective Senior Divisional level Personal Assistant service to members of the Divisional Senior Management Team, and provide support to all service users including patients, relatives, colleagues and Trust staff.

Attributes of the successful candidate will include very high levels of professionalism, discretion and confidentiality, calmness under pressure and a friendly approachable style. The candidate will be highly literate, with exceptional attention to detail, and will be able to effectively prioritise numerous tasks and work under pressure to achieve tight deadlines.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract you are able to apply for this as a fixed term position.

The advert will close at midnight on 28th June 2026.

Interviews are due to be held on 7th July 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

Essential criteria

Educated to degree or equivalent

Customer Service / Business Admin / ITQ or equivalent professional experience

Desirable criteria

Secretary qualification or equivalent

Working toward degree level

Team Leader / management qualification

Experience

Essential criteria

Experience of managing staff / a busy clerical / office environment or reception service or project

Secretarial and/or complex administrative experience

Prioritising, planning and organising own and other’s tasks

Experience of dealing with difficult situations and confrontations

Data entry experience and documentation

Desirable criteria

Experience of working in NHS

Experience of working with electronic patient records

Recruitment and Selection of staff

Performance management of staff

Knowledge

Essential criteria

Confidentiality and data protection processes and procedures

Customer service

Good working knowledge of office procedures and all Microsoft office packages

Desirable criteria

Knowledge of the Trust including awareness of priorities

Knowledge of Trust information systems

Skills

Essential criteria

Ability to manage / work as part of a team

Excellent communication skills including telephone, email, face to face

Ability to organise and manage own time and others to keep to schedule and deadlines

Ability to manage projects

Ability to use own initiative and work autonomously

Leadership skills

Excellent IT skills – ability to use Microsoft Office applications including spreadsheets and email

Developed accurate and speedy typing and keyboard skills

Ability to show attention to detail and accuracy

Ability to adapt to change

Ability to work under pressure

Ability to store and safeguard confidential documents

Ability to take minutes to a high standard

Desirable criteria

Ability to requisition general stock

Additional Requirements

Essential criteria

The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.

Willing to take on / learn new skills

Employer certification / accreditation badges

Documents to download

Further details / informal visits contact

Name

Bethany MacFadyen

Job title

Divisional Support Manager

Email address

View email address on careers.cuh.nhs.uk

Telephone number

MS TEAMS