Customer Service Agent

About the Role:

We're expanding our customer service team to support our continued growth and ensure we maintain the highest standards of support for every customer. Based in our Derry offices, our customer service advisors are the first point of contact for all customer queries, handling interactions via phone, live chat and email. This is a fantastic opportunity to join a well-established team and grow within a business that offers ongoing development and career progression.

Key Responsibilities:

• Deliver outstanding customer service through phone, email, and live chat.
• Resolve customer queries efficiently and professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members and other departments to ensure customer needs are met.
• Continuously seek ways to improve the customer experience.
• Work towards individual and team KPIs
• Engage in continuous learning and development to enhance skills and service quality.
• Perform general administrative tasks and ad hoc duties as required.

Candidate Profile:

The ideal candidate will have at least 1-2 years of experience working in a customer service role, ideally in a call centre or office. This person should be comfortable working in a fast-paced, busy environment, working towards individual and team SLA's. This role will require someone with excellent communication skills, with the ability to show empathy and compassion to customers as needed. They should be able to multi-task, while maintaining excellent attention to detail and accuracy in their work. Proficient IT skills will also be essential for this role.

About Budget Energy:

Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.

Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series.

As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy transition solutions, meeting our customers changing needs and delivering to the highest possible standard.

Why work with us?

Budget Energy is a well-established business within Flogas and the DCC group and has grown significantly in recent years to become a leading provider in the commercial energy and energy management sectors, with significant further growth plans over the coming years making this is a very exciting time to join the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard. We are committed to working with our customers to help them transition to a more sustainable energy future.

Benefits:

• Competitive Salary
• Staff discounts
• Health and Wellbeing Supports
• Learning and Development
• Career Advancement is important to us in Budget Energy. All our roles are advertised internally, and we encourage internal progression right across the business.

Budget Energy is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.