Billing Coordinator - 12 months FTC

About the company

At Fora, we’re reimagining what the workplace can be.

We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing—so people can work productively, creatively, and happily.

From our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia.

Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.

At Fora, we’re not just shaping workplaces—

w e’re shaping the future of work.

At Fora , we create exceptional workspaces where people and businesses thrive. Behind every great member experience is a team that ensures everything runs seamlessly — and that's where you come in.

We're looking for a proactive, detail-driven Billing Coordinator to join our Finance team. This is a fantastic opportunity for someone with billing, accounts receivable, or finance administration experience who enjoys building relationships, solving problems, and working in a fast-paced environment.

You'll play a vital role in ensuring our clients are billed accurately, contracts are reflected correctly in our systems, deposits and refunds are processed efficiently, and our month-end reporting remains robust and reliable.

The Role

This role is 4 days in the office and 1 day WFA.

• Managing client billing, invoicing, and account changes across our workspace portfolio
• Ensuring all charges align with signed contracts and leases
• Processing Direct Debits and resolving payment issues
• Handling client and internal finance queries with excellent customer service
• Managing client move-outs, deposit returns, and account reconciliations
• Reviewing billing reports and identifying discrepancies
• Supporting month-end processes, audits, and revenue reporting
• Building strong relationships with Sales, Operations, Finance teams, and client

Why Join Fora?

• Be part of a business redefining the future of work

• Work within a collaborative, supportive, and ambitious team.
• Develop your skills in a fast-growing, dynamic environment
• Make a real impact on both the customer experience and business performance

If you're passionate about accuracy, love building relationships, and enjoy working in a fast-paced environment where no two days are the same, we'd love to hear from you.

Requirements

What We're Looking For

• Previous experience in Billing, Accounts Receivable, Finance Administration, or a similar role within Retail, Hospitality or Real Estate essential

• Strong attention to detail paired with commercial awareness

• Excellent organisation skills and the ability to manage competing priorities

• A proactive, solutions-focused mindset

• Confident working with stakeholders at all levels

• Strong Excel skills

• Experience with SAP Business ByDesign, Salesforce, or Nexudus would be advantageous

Benefits

At Fora, we believe work should enhance your life—not compete with it. That’s why our benefits are designed to support your wellbeing, fuel your ambitions, and give you the freedom to live and work your way.

 Work Your Way

• Core working hours with flexibility – because life doesn’t run 9–5
• Two weeks ‘Work from Anywhere’ – swap your desk for a beach, a mountain… anywhere that inspires you

 Time to Rest & Recharge

• 28 days’ annual leave + bank holidays
• Your birthday off – celebrate you
• Buy additional annual leave to create even more time for what matters

 Wellbeing & Security

• 5% matched pension scheme – supporting your future
• Life assurance for peace of mind
• Discounted gym membership to keep you feeling your best
• Health cash plan - supporting day to day medical expenses
• Mental wellbeing support - confidential in-person or online therapy sessions

 Smarter, Greener Commuting

• Cycle to Work Scheme
• Season Ticket Loan to make your journey easier and more affordable

☕ Perks That Make You Smile

• 25% off at Fora cafés – your morning coffee just got better
• 2 x volunteer days / year