Dynamics NAV / BC Account Manager - Gold Partner

Job Description

Dynamics NAV, Navision, NAV 2017, Business Central, Gold Partner, Account Manager

We have a great new role for an experienced NAV Professional who wants to focus on offering the customer great service in all areas of NAV.

Responsibilities will include:

• First and foremost, your job is to keep customers happy, well served and informed
• Helping out with NAV training, possibly set up and definitely showing off the solution in mini demos
• Keeping your customers up-to-date with the latest updates and technologies;
• Assisting in improving processes and any challenges that the customer may be facing through the use of existing modules in NAV
• Introducing new tools and products, pushing forward any necessary changes
• Priority on understanding the customer needs and finding a way to help make the system work for them
• Coordinating change requests internally with our Projects Team
• Establishing dynamic working relationships with the internal Product Development Team to understand new updates and functionality
• Updating the CRM system
• Working with our internal Customer Care Coordinator to follow up feedback and facilitate any improvements
• Time and Diary Management

Ideally, you’ll have:

• Excellent customer service skills
• A great sense of humour
• Confident relationship creator
• Initiative and proactive approach
• Bags of enthusiasm and a passion for computer technology
• The ability to work on your own and an approachable Team Player
• Hard working, flexible and objective
• Natural ‘can do’ attitude
• 4 years minimum ‘Dynamics NAV’ Experience