Job Description
Dynamics NAV, Navision, NAV 2017, Business Central, Gold Partner, Account Manager
We have a great new role for an experienced NAV Professional who wants to focus on offering the customer great service in all areas of NAV.
Responsibilities will include:
- First and foremost, your job is to keep customers happy, well served and informed
- Helping out with NAV training, possibly set up and definitely showing off the solution in mini demos
- Keeping your customers up-to-date with the latest updates and technologies;
- Assisting in improving processes and any challenges that the customer may be facing through the use of existing modules in NAV
- Introducing new tools and products, pushing forward any necessary changes
- Priority on understanding the customer needs and finding a way to help make the system work for them
- Coordinating change requests internally with our Projects Team
- Establishing dynamic working relationships with the internal Product Development Team to understand new updates and functionality
- Updating the CRM system
- Working with our internal Customer Care Coordinator to follow up feedback and facilitate any improvements
- Time and Diary Management
Ideally, you’ll have:
- Excellent customer service skills
- A great sense of humour
- Confident relationship creator
- Initiative and proactive approach
- Bags of enthusiasm and a passion for computer technology
- The ability to work on your own and an approachable Team Player
- Hard working, flexible and objective
- Natural ‘can do’ attitude
- 4 years minimum ‘Dynamics NAV’ Experience
Vacancy posted more than 2 months ago
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