MCR Supervisor

This MCR Supervisor oversees the day-to-day operation of the Master Control Room (MCR), ensuring a reliable and efficient service within a 24/7 broadcast environment. The post supports high-profile live output by coordinating people, processes and technology, while working closely with internal teams and external partners to maintain consistently high operational standards. If you enjoy guiding teams in live broadcast operations and improving how services are delivered, this role offers a varied and impactful opportunity. Your Role Accountabilities... Oversee and supervise MCR shift operations across a 24/7 environment. Carry out all line management responsibilities for the MCR team, including wellbeing, development, culture and performance. Maintain an effective MCR environment, encouraging engagement, focus and collaboration during high-profile events. Coordinate staff rosters, including overtime and freelance cover, ensuring appropriate skills and knowledge are available for each event. Provide proactive oversight of day-to-day MCR activity, including fault investigation and resolution. Ensure the team is fully trained and prepared to deliver all scheduled events. Support effective delegation and knowledge sharing across the MCR team. Represent the MCR in internal and external meetings and communications. Contribute to planning future operational requirements and events, ensuring clear handover to the wider MCR team. Coordinate with Production, T&O departments and third-party providers to enable successful live content delivery. Attend operational, planning and project meetings, advising and influencing decision-making. Help define and maintain MCR technical workflows and systems, including creating and updating Standard Operating Procedures. Ensure new workflows and systems are documented, understood and supported by appropriate training. Troubleshoot technical issues, escalating faults to relevant teams and following through to resolution. Liaise with third-party contribution circuit suppliers and internal stakeholders. Write and collate detailed reports relating to MCR issues or outages. Undertake other duties as required to support MCR operations. Provide day-to-day responsibility for all staff on shift, with line management of 10+ direct reports. Qualifications & Experience... Previous supervisory or managerial experience with direct line management, including recruitment, development and team culture. Experience in staff training and in creating, maintaining and updating SOPs. Thorough understanding of current or comparable MCR systems, equipment and broadcast delivery models. Clear insight into project impacts with the ability to identify mitigating solutions. Expertise in troubleshooting technical issues and developing effective workarounds. Operational knowledge of MCR technology and workflows, including SDI and IP video and audio routing. Fundamental understanding of IT networking infrastructure. Experience with broadcast control systems, ideally BNCS (packaging and direct routing) and Nevion Video IPath. Experience working with a range of video standards, including UHD. Understanding of video and audio timing principles. Operational knowledge of tools used to diagnose video and audio issues, including waveform monitors and audio monitoring units. Operational knowledge of professional satellite contribution equipment such as dish position controllers, spectrum analysers, transport stream analysers, receivers and decoders. Familiarity with contribution standards including J2K, H264 and HEVC. Understanding of the operational requirements of Ingest, Playout and Production facilities. Experience maintaining and creating operational processes and procedures in collaboration with managers and other teams.