The Opportunity
We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate.
The role will involve:
- Being the first point of contact for IT support activities for our internal customers
- Managing and prioritising your workload via our ITSM Tools
- Keeping your customers updated via all communication methods to manage expectations
- Supporting the wider IT Department ensuring the smooth function of our systems and processes
- Onboarding new people to the company (hardware and account provision)
- Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps
- Ensuring our EUC compliance levels meet our high standards
- Keeping our Asset management system UpToDate
- Keeping all knowledge base support documentation up to date
- Occasional Visits to other offices located in the United Kingdom to provide physical support
About You
To be considered for the role you will need to have:-
- ITIL V4 Foundation or previous Service/Support Desk experience
- Exposure to Microsoft 365 Admin Centre, AD
- Good customer service skills
- Self-motivated
- Excellent time management & request\ticket management
- Strong technical support skills and experience
- Excellent communication skills with the ability to communicate technically at all levels
Closing Date: 2nd April 2026
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Service Desk Analyst in Bristol vacancy
- ...We’re Hiring! Senior Service Desk Analyst Acacium Group Bristol Pavilion, BS13 8AE Monday to Friday (37.5 hours, permanent) Competitive salary plus excellent benefits and bonus package Unlock your potential: As a Service Desk Analyst, you’ll be the go‑to...SuggestedPermanentRemoteMonday to FridayFlexible hours
- £22k - £28k per annumEstimated...Role profile Our IT team are looking for an IT Service Desk Technician to join them to manage the resolution of computer software and hardware problems and assist in the maintenance of the systems and processes through providing in-person and remote support to Global users...SuggestedHybrid workingOn-siteRemoteMonday to FridayFlexible hoursRotating shifts
- ...Procentia people are a vibrant community of passionate specialists dedicated to developing best-in-class software solutions and client service. We’re proud of our welcoming and open culture, and our Values. They’re not just words on p aper – we’re dedicated to living them...SuggestedPermanent
£28.78k - £32.08k per annum
...The role An opportunity has arisen to join the Reactive Maintenance Help Desk team in the Clifton Campus. The role is to oversee the day-to-day operation of the Building Services, Maintenance Help Desk, capturing appropriate information and evaluating maintenance issues across...SuggestedFull-timeTemporaryHybrid workingOn-siteWork from homeShift work- £37k - £49k per annumEstimated...Detailing solutions and maintaining a clear, up-to-date internal knowledge base Essential Excellent communication and customer service skills Good understanding of troubleshooting principles and methodical problem-solving Strong Linux administration skills in Debian...SuggestedLong-term contractFlexible hours
£45k - £53k per annum
...offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills &...PermanentHybrid workingRemoteWork from home£50k per annum
...Senior Technical Pricing Analyst Role Description Be part of the team transforming the future of Motor Technical Pricing. As a Senior Technical Pricing Analyst, you’ll play a key role in enhancing the models and methodology that shape one of the UK’s largest...Long-term contractPermanentFull-timeHybrid workingFlexible hours£30k per annum
...support to internal teams. Manage support cases from initial enquiry through to resolution and follow‑up. Promote appropriate service and support agreements to customers. Maintain up‑to‑date knowledge of supported systems and technologies. Build positive relationships...PermanentRemote£70.93k per annum
...office ABOUT THIS OPPORTUNITY We’ve built a newly created Lab focused on delivering resilient, secure, and customer-centric card services. As a Technical Application Specialist, you’ll play a pivotal role in shaping the future of card issuing and processing platforms,...Full-timeTemporaryHybrid workingOn-siteFlexible hours£25k per annum
...Application Support Analyst UK Based Description We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use...Long-term contractHybrid working- £36k - £48k per annumEstimated...nica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate... ...proficient at performing on-site support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching...Full-time
£40k - £50k per annum
...offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills &...PermanentOn-siteRemoteFlexible hours£28k per annum
...(if you have CrowdStrike, SentinelOne, Bitdefender, BitTitan, etc. experience that would be a plus) Experience supporting Managed Services Providers (MSPs) or within a similar partner driven ecosystem is preferred. Familiarity with marketplace platforms and the operations...Long-term contractFixed-term contractNo agencyHybrid workingOn-siteImmediate start- £54k - £71k per annumEstimated...concepts and events to non-technical staff members. Articulate, numerate and capable of negotiating high value technology equipment and services. Able to reason logically and consistently deliver under pressure. Able to spot new opportunities and follow through with them....On-siteRemoteRotating shifts
£13 per hour
...resolution Ensure high levels of data accuracy and compliance with internal processes Support continuous improvement in customer service and order management processes Skills & Experience: Strong communication and customer service skills Highly organised,...Hourly payLong-term contractTemporaryHybrid workingImmediate start- ...imaging and long-term ICT projects • Documenting issues, solutions and asset information to help maintain an accurate and efficient ICT service • Supporting whole-school digital initiatives, including online learning platforms and cloud-based tools Experience and...Long-term contractPermanentFull-timeOn-site
£42.22k per annum
...will gain a wide range of understanding of how the business functions and how the submarine life cycle develops through to handover to service. Why BAE Systems? This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that...Hybrid workingFlexible hours- IT Technician – High-Performing Secondary School – Bristol Start Date: As soon as possible Contract: Full-time, Permanent Salary: Paid to scale We are seeking a skilled and enthusiastic IT Technician to join a high-performing secondary school in Bristol. This...PermanentFull-timeImmediate start
- A leading secondary school with a strong reputation for academic excellence and innovation is seeking a skilled and proactive IT Technician to join its technical support team. Job Overview Our client is recruiting for an IT Technician to begin ASAP . This outstanding...Immediate start
- ...support in maintaining smooth daily operations and ensuring that staff and students have reliable access to systems and devices. IT Services Department: The IT Technician will join a highly skilled, friendly and forward-thinking IT department responsible for the school’s...PermanentFull-timeImmediate start
- A well-performing secondary school in Bristol is seeking a technically skilled and proactive IT Technician to join its support team immediately. This is a vital role supporting both staff and pupils in ensuring that technology across the school operates smoothly and efficiently...Immediate start
- A forward-thinking Ofsted Good secondary school in Bristol is seeking a knowledgeable IT Technician to join its growing IT support team. Job Overview Our client is recruiting for an IT Technician to begin ASAP . This inclusive and ambitious school is recognised...Immediate start
- IT Technician – Forward-Thinking Secondary School – Bristol Start Date: As soon as possible Contract: Full-time, Permanent Salary: Paid to scale We are seeking a skilled and proactive IT Technician to join a forward-thinking secondary school in Bristol. This ...PermanentFull-timeImmediate start
- ...of networks, hardware, and software systems Problem-solving skills and attention to detail Excellent communication and customer service skills Ability to work independently and as part of a team Knowledge of safeguarding and data protection requirements...PermanentFull-timeImmediate start
- ...beneficial but not required) • Strong working knowledge of Windows, Office 365 and networks • Excellent communication and customer service skills • IT qualifications (e.g., CompTIA, Cisco) desirable Salary Paid to local support staff scale depending on experience....PermanentFull-timeOn-site
- ...term network projects, your role will be essential in keeping the learning environment running smoothly. Key Responsibilities: Service Desk Support: Provide high-quality technical assistance to staff and students, resolving tickets related to hardware, software, and...Long-term contractPermanentFull-time
- ...Windows systems and basic networking Ability to troubleshoot hardware and software confidently Strong communication and customer service skills Organised, reliable, and proactive approach Experience in an education setting desirable but not essential Why Join...
- IT Technician - Forward-Thinking Outstanding Secondary School - Bristol Start Date: As soon as possible Contract: Full-time, Permanent Salary: Paid to scale IT Technician A well-established and high-performing Outstanding secondary school in Bristol is seeking...PermanentFull-timeImmediate start
- ...creation and maintenance of knowledge base articles and documentation for common issues. Previous experience on a Tech Bar/Walk-up Support service Experience in handling Incidents & Requests Microsoft Windows technical support experience Good knowledge of Windows 10/11 and MS...TemporaryRotating shifts
- Location: Bristol Start Date: January 2026 or earlier Nature: Part-Time/Full-Time, Permanent About the Role Our client is seeking a knowledgeable IT Technician to join a prestigious mixed school based in central Bristol. This is a full-time, permanent position...PermanentFull-timePart-time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Analyst. Be the first to apply!
Related searches
- technical administrator Bristol
- it desktop support analyst Bristol
- engineering technical specialist Bristol
- technical analyst Bristol
- customer support analyst Bristol
- IT support analyst Bristol
- desktop support analyst Bristol
- service desk analyst Bristol
- IT service desk analyst Bristol
- technical assistant Bristol